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1 Siemens Senior Solution Engineer Job
Senior Solutions Engineer
Siemens
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Troubleshoot and resolve escalated technical support issues impacting Enlighteds global customers.
- Facilitate escalations and drive effective follow-up with Development & Engineering teams on highly complicated incidents.
- Own relationships with customers and serve as technical point of contact during issue resolution.
- Responsible for uninterrupted service for new implementations as per agreed service levels
- Perform product fixes as needed either directly or with product Engineering assistance
- On time escalation & effective follow up with Development & Engineering teams on highly complicated incidents.
- Work with product team to introduce product improvements into the product road map.
- Upskill and train Tech Support teams to handle recurring issues.
- Extensive creation & usage of Knowledge articles on service-related issues and topics
- Drive process improvement and increase knowledge sharing within the organization.
- Upskill and train technical support team members to handle recurring issues
- Develop and maintain effective troubleshooting flows for customers and fellow support personnel.
Candidate Profile:
- bachelors in Computers, Electronics or Electrical Engineering, or any another closely related engineering discipline; or equivalent experience.
- 5+ years of working experience in an integrated hardware and software organization, working with teams focused on Engineering, testing, and product management.
- Working experience with Linux
- Knowledge of networking; a solid understanding of wireless networking (802.11, 802.15.4) concepts, networks configuration and troubleshooting
- Familiarity with Cloud Infrastructure technologies: HTML, java script, Java, application servers, modern REST APIs.
- Knowledge of IOT/Embedded systems is a huge plus.
- UNIX/Linux shell scripting
- Experience with VMWare and enterprise and cloud virtualization
- SQL query language and relational database systems
- Excellent client-facing communication skills
- Excellent analytical skills
- Strong organizational and time management skills
- Experience with IoT, Workplace Experience, or Building Technologies
- Curiosity and willingness/desire to learn about different areas of technology.
- Flexibility on work timings and shifts.
Good to have:
- Experience with lighting control systems fixture integration in commercial installations
- Familiarity with lighting sciences and human perception of light characteristics
- Knowledge of building management systems, and specifically BACnet protocol over IP
- Understanding of hardware, sensors, workplace lighting technologies and controls, and embedded/IoT systems concepts
- Experience with troubleshooting control fixture integration issues
- Prior programming experience - any familiarity with logical operations (PLC)
- 3+ years of enterprise IT experience that may include hands-on software development, DevOps engineering, systems architecture, technical project management or similar
Employment Type: Full Time, Permanent
Read full job descriptionSiemens Interview Questions & Tips
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People are getting interviews at Siemens through
People are getting interviews through
(based on 247 Siemens interviews)
Job Portal
Campus Placement
Referral
Company Website
Recruitment Consultant
Walkin
28%
18%
15%
15%
5%
4%
15% candidates got the interview through other sources.
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Confidence
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High Confidence means the data is based on a large number of responses received from the candidates.
What Senior Solution Engineer at Siemens are saying
Rating based on 4 Senior Solution Engineer
reviews
Anonymous · Engineering & Manufacturing
in Bengaluru
Likes
Siemens is very innovative in terns of technology and also the way we work. It is actually a company that cares about employee well being ,safety and security.
Dislikes
Everything is good
Read 4 reviewsSenior Solution Engineer salary at Siemens
reported by
31
employees
with 4-12
years exp.
₹6.5
L/yr - ₹17
L/yr
18%
less
than the average Senior Solution Engineer Salary in India
View more details
What Siemens employees are saying about work life
based on 4.5k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Siemens Benefits
Submitted by Company
Diversity and Inclusion Hybrid Work Model Work Flexibility Gender Equity
Submitted by Employees
View more benefits 
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