AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
5 Aster Medcity Senior Associate Jobs
Senior Associate.Customer Care.Aster Whitefield
1-4 years
Hubli, Mangaluru, Mysuru / Mysore + 2 more
1 vacancy
Senior Associate.Customer Care.Aster Whitefield
Aster Medcity
posted 20d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Customer Support: Interact with customers through various channels (phone, email, chat, etc
- ) to address inquiries, resolve issues, and provide assistance
- Supervision: Provide guidance, training, and mentorship to junior customer care associates to ensure they meet performance and quality standards
- Issue Resolution: Handle more complex or escalated customer inquiries and complaints, finding suitable solutions to ensure customer satisfaction
- Quality Assurance: Monitor and evaluate the quality of interactions between junior associates and customers, providing feedback and coaching as needed
- Product Knowledge: Maintain a deep understanding of the organization's products, services, and processes to address customer queries effectively
- Data Entry: Accurately record customer interactions, inquiries, and resolutions in the customer relationship management (CRM) system
- Escalation Handling: Manage and escalate customer issues to higher management or other departments when necessary
- Customer Feedback: Collect and report customer feedback to help identify areas for improvement and make recommendations for process enhancements
- Compliance: Ensure that customer interactions adhere to company policies, procedures, and legal and regulatory guidelines
- Training: Stay updated on product or service changes and attend training sessions to improve customer service skills
- Reporting: Generate reports on customer care performance and share insights with senior management
- Qualifications:Education: A high school diploma or equivalent is typically required
- Some positions may prefer a bachelor's degree or relevant vocational training
- Customer Service Skills: Strong customer service skills, including active listening, empathy, and the ability to remain calm and professional in challenging situations
- Experience: Several years of experience in a customer service role, demonstrating progressively increasing responsibilities
- Leadership: Leadership and supervisory skills to guide and mentor junior associates
- Communication: Effective verbal and written communication skills for interacting with customers, colleagues, and senior management
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Senior Associate roles with real interview advice
What Senior Associate at Aster Medcity are saying
Senior Associate salary at Aster Medcity
What Aster Medcity employees are saying about work life
Aster Medcity Benefits
View more benefits
Compare Aster Medcity with
Apollo Hospitals
Fortis Healthcare
Manipal Hospitals
Columbia Asia
Narayana Health
Max Healthcare
Medanta the Medicity
Artemis Health Institute
KIMS Hospital
Aster Dm Healthcare
Paras Hospital
UnitedHealth
GeBBS Healthcare Solutions
Sahrudaya Healthcare (Medicover Hospitals)
Redcliffe Labs
SRL Diagnostics
Pacific BPO
Metropolis Healthcare
Yashoda Hospitals
GE Healthcare
Similar Jobs for you
Senior Associate.Customer Care.Aster Whitefield
1-4 Yrs
Hubli, Mangaluru, Mysuru / Mysore +2 more
Senior Associate.Customer Care.Aster RV Hospital
1-4 Yrs
Hubli, Mangaluru, Mysuru / Mysore +2 more
Senior Associate.Revenue Cycle Management.Aster Global Centre - India
2-5 Yrs
Hubli, Mangaluru, Mysuru / Mysore +2 more
