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1 Sectigo Job
Web Security Analyst I
Sectigo
posted 6d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provide first-level technical support to customers by actively listening, diagnosing, and resolving technical issues promptly and effectively.
- Guide customers through troubleshooting procedures, step-by-step instructions, and potential solutions to resolve their technical problems.
- Documentation: Maintain accurate and detailed records of customer interactions, issues, and resolutions in our ticketing system.
- Escalate complex technical issues to Level 2 or Level 3 support, when necessary, while ensuring proper documentation and communication.
- Educate customers on product features, functionality, and best practices to enhance their overall experience.
- Collaborate with other departments, such as product development and quality assurance, to provide feedback and suggestions for improving products.
- Knowledge Sharing: Stay up to date with product knowledge and industry trends to effectively support customers and assist with continuous improvement of support processes.
- Other duties as assigned and related to the nature of this role and company initiatives.
- A bachelor s degree or relevant years of working experience in related fields is required. An advanced degree in related fields is strongly preferred.
- Proficient computer skillset is required. Confidence with DNS, FTP, and hosting platforms is strongly preferred.
- Current or prior experience in web security or a related area is strongly preferred.
- Previous experience in a customer service or technical support role is strongly preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Willingness to learn and adapt to new technologies and software.
Monday through Friday from 6:30PM to 3:30AM IST.
Employment Type: Full Time, Permanent
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