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14 SAS Institute of Management Studies Jobs
Associate Product Success Specialist
SAS Institute of Management Studies
posted 2hr ago
Job Role Insights
Key skills for the job
Job Description
- Work on complex issues where analysis of data requires an in-depth review of variable factors and create new procedures based on this work
- Use judgment and is able to network with members across departments
- Resolve any Technical, Monitoring, Business and Decision issues for the client including questions on business practices, system configuration, and system usage and monitoring
- Communicate with clients and internal teams via appropriate method
- Achieve Service Level Agreement for Technical, Business and Decision related cases
- Document new processes and update existing documentation to keep it current
- Execute special projects and attend scheduled client calls based on Technical, Business and Decision issues
- Ensure issues are correctly assigned and client calls/portal issues are resolved within pre-defined resolution timeframes and details entered in Salesforce
What you ll bring to us Save
- Train new and existing personnel on current processes and procedures
- Acquire Technical Skills to qualify for Client Support Specialist
- BSc. or a degree in Science stream or Degree or Diploma in Hotel management
- At least 3 years of hotel experience in Front Office, Sales, Reservations or Revenue Management in either hotels or hospitality technology company
- Computer proficiency in MS Excel, MS Word, MS PowerPoint
- Proven English verbal and written communication skills
Employment Type: Full Time, Permanent
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