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1 Sardar Motors(Autowheel) Job
ICRE (Customer Care Executive)
Sardar Motors(Autowheel)
posted 6mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Sardar Motors is looking for ICRE (Customer Care Executive) to join our dynamic team and embark on a rewarding career journey
- Customer Assistance: Respond to customer inquiries, requests, and issues through various communication channels, including phone, email, chat, or in-person.
- Problem Resolution: Identify and resolve customer concerns, complaints, and issues in a timely and satisfactory manner.
- Product Knowledge: Possess a deep understanding of the company's products or services to provide accurate information and solutions to customers.
- Communication Skills: Communicate effectively and professionally with customers, demonstrating empathy and active listening.
- Customer Education: Educate customers on product features, usage, and best practices to maximize their experience.
- Order Processing: Assist with order placement, tracking, and billing inquiries, if applicable to the organization's products or services.
- Feedback Collection: Gather and document customer feedback, suggestions, and insights for continuous improvement.
- Quality Assurance: Maintain high service quality and adhere to performance metrics and key performance indicators (KPIs) set by the organization.
- Escalation Handling: Manage and escalate complex or unresolved customer issues to higher-level support or appropriate departments.
- Documentation: Maintain accurate records of customer interactions and transactions for reference and analysis.
- Candidates having automobile sector experience will be given preference.
- Qualification - Graduation
- Vacancies - 5
Employment Type: Full Time, Permanent
Read full job description What people at Sardar Motors(Autowheel) are saying
What Sardar Motors(Autowheel) employees are saying about work life
based on 7 employees
Strict timing
Monday to Saturday
Day Shift
Sardar Motors(Autowheel) Benefits
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