Project Coordinator Night Shift

RWS

Enterprise Services (ES) is part of the RWS Group, a unique, world-leading provider of technology-enabled language, content, and intellectual property services. Through content transformation and multilingual data analysis, our unique combination of technology and cultural expertise helps our clients to grow by ensuring they are understood anywhere, in any language.

Our purpose is unlocking global understanding. By combining cultural understanding, client understanding and technical understanding, our services and technology assist our clients to acquire and retain customers, deliver engaging user experiences, maintain compliance, and gain actionable insights into their data and content.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all of the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For further information, please visit: RWS

About Enterprise Services

Enterprise Services (ES) enables customers to reach their markets in any language and scale. We provide a wealth of services including localization, data services, testing, video, consulting and much more.

Our global team of localization and technical experts work closely with customers building lasting partnerships that help make their products and services reach and resonate with their end users.
It is a fast-paced and exciting business with many opportunities to work on state-of-the-art products and services for some of the world’s most innovative businesses.

Job Purpose

AI Coordinator provides support to external vendors (raters) through our community engagement platform.

Key Responsibilities

• Provide First-level support to our external vendors (raters) on Data Services projects using our community engagement platform
• Assign support requests to Project Managers in cases where second-level support is necessary
• Communicate with raters and provide information needed to ensure smooth delivery of Data Services projects
• Status monitoring across all assigned tasks and troubleshooting any issues

Skills & Experience

• Very good verbal and written English proficiency – you would be working in and English-speaking environment
• Previous experience in customer support or customer facing role
• Attention to detail, ability to improvise, solve problems and work independently
• Knowledge of Windows and Microsoft Office
• Team spirit—you will be part of a team that helps each other

Life at RWS - If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.
RWS Values
Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.


JD – Job Title – Date (xx.xx.2023)