Managed IT Services Senior Associate ( Tier 2)

As a Managed IT Services Consultant, you will work directly with our highly trained consultants and have access to a large cross-section of client environments that develop your IT career.

Many of the job responsibilities required of a Managed IT Services Consultant are directly related to providing superior support for client technology environments.

Examples of assignments include:

• Capturing client requirements
• Infrastructure operations and management
• Adopting and learning new technologies
• Performing Enterprise Administration and Engineering tasks
• Providing onsite and remote support
• Troubleshooting business application issues
• As a Managed IT Services Consultant, you will receive mentoring from our experienced team and have access to a variety of technology and training. You will be exposed to several aspects of our Technology Consulting Practices, including:
  • Consulting process, tools and methodologies
  • Referenced architecture design and best practices
  • Engaging with clients and developing their IT initiatives

Basic Qualifications:

• Degree or Certification in IT related field
• Min 5 years of experience with Windows 10, Windows Server, virtualization, server management, storage, and basic networking
• Experience in large, complex environments with multiple locations
• Familiar with standard IT practices and policies
• Familiar with IT service management tools and processes (helpdesk, ticketing, etc.)
• Eagerness to contribute

Preferred Qualifications:

• Excellent written and verbal communication, problem solving and analytical skills
• Strong judgment, issues management, and problem analysis techniques
• Strong presentation, facilitation, time management, and prioritization skills
• Proven ability to work both independently and as a part of a team
• Demonstrated ability to balance priorities

Willingness to work for night shift.

**To provide exceptional service and maintain the highest level of quality assurance for our clients, we record calls into our client-facing service desk. These recordings are used for training and quality assurance purposes only. Your privacy is important to us, and we will continue to take all necessary steps to safeguard your personal information. Team members will be required to sign a consent form upon start date authorizing these client calls to be recorded.