Location Services Specialist

Job Summary

We are seeking a skilled and professional Front Desk Executive to manage our reception area and provide exceptional customer service to our clients, visitors, and employees. The ideal candidate will be courteous, organized, and possess excellent communication skills.

Essentials:

Welcome visitors in a courteous and professional manner, ensuring a positive first impression of the company.

Provide assistance to visitors as needed, including issuing visitor badges, directing them to their destinations, and offering refreshments.

Answer Inquiries: Respond to inquiries via phone, email, and in-person, providing accurate information about the company, its services, and procedures.

Manage Calls: Handle incoming calls, redirecting them to appropriate personnel or departments as necessary. Take messages and ensure they are relayed promptly.

Manage Reception Area: Maintain a clean and organized reception area, ensuring it reflects the professional image of the company.

Manage Appointments: Schedule appointments and meetings, coordinating with staff members to ensure availability of meeting rooms and necessary resources.

Handle Correspondence: Manage incoming and outgoing mail and courier deliveries, distributing them to the appropriate recipients.

Administer Administrative Tasks: Assist with various administrative tasks, such as data entry, filing, and maintaining records.

Support Staff: Provide administrative support to the admin team during enterprise level meetings and events.

EDUCATION/CERTIFICATIONS

Required bachelors degree in business administration or related field preferred.

TECHNICAL/SOFT SKILLS

• Proven experience as a Front Desk Executive or similar role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to maintain a calm and professional demeanor in high-pressure situations.

Customer-focused mindset with a dedication to providing exceptional service.

EXPERIENCE

At least 2 years of proven experience as a front desk executive or a Ex assistant