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5 Robust Softech Jobs
Platform Support Specialist
Robust Softech
posted 12mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- This role provides unsupervised follow the sun break/fix support of solutions, partners with Engineering to create and update hardware, operating system, configuration and design standards for Unix/Windows servers, the hardware that supports the servers and the storage/virtualization technologies utilized in the infrastructure globally
- We re looking for a talent who will be entrusted to communicate with our greatest asset, millions of customers from all over the globe
- You ll respond to customer support inquiries, author and maintain technical documentation whilst inspire the team to continue to create the best user experience yet
- If you re a perfectionist at heart and you re eager to to work hard, you ll be considered to be a brand champion you re about to be welcomed to your new home
Job Responsibilities
- Directly engage and collaborate with build teams to quickly resolve customer issues or reported bugs.
- Consistently utilize key ITIL processes to solve complex cross platform infrastructure issues with in-depth troubleshooting approach and provide most feasible options and recommend best solutions to specified problems including RCA.
- Troubleshooting Linux (Ubuntu and CentOS), Apache, Nginx, MySQL, Rails/Unicorn, and PHP
- Prioritize, engage and respond to customer support inquiries regarding product, functionality, account management, and billing.
Qualifications
- Excellent communication skills, verbal and written, and time-management skills.
- High School diploma or GED equivalent from an accredited institution is required.
- Ability to communicate complex ideas to technical and non-technical persons.
- Successful track record in providing world-class Customer Support to tech-savvy customers
- Ability to identify requirements and categorise/prioritise issues.
Other Benefits
- Minimum 3 years of experience supporting Windows server and VMWare technology.
- Minimum 5 years of IT experience.
Employment Type: Full Time, Permanent
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What Robust Softech employees are saying about work life
based on 8 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Robust Softech Benefits
Soft Skill Training 
Job Training 
Work From Home 
Education Assistance 
Free Transport 
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