Site Reliability Engineer

• Keen to learn complex architectures and come up to speed quickly.
• A self learner, self-driven and able to operate with minimal supervision.
• Able to demonstrate ownership on accountabilities.
• Able to successfully communicate with business partners, management and technical team members.
• Proactive in raising problems and identifying solutions.
• Strong sense of customer service.
• Able to work in a highly collaborative team setting and Devops environment.

Primary Responsibilities:

• Perform change management functions involving software deployment and server maintenance requests.
• Coordinate and plan changes with other technology teams involving servers within our environment.
• Respond and mitigate incidents as they occur within the environment.
• Contribute details to post incident review process.
• Communicate and escalate customer impacting issues according to department guidelines.
• Represent operations in a technical fashion to leadership and development teams.
• Lead projects and engagements that evolve the stability, scalability, and supportability of the Novus Services environment.
• Partner with development and other operations team to continue evolving our monitoring and operational procedures for the Novus Services architecture.
• Be a customer advocate ensuring service requests are completed and assigned with the appropriate priority within the operations teams.
• Update support documentation as needed as environment changes occur.