961 Retail Store Operations Jobs

Job Summary:

As a Showroom Sales Officer, you will be responsible for driving sales and promoting the Faber brands kitchen solutions in our showroom. You will engage with customers, understand their requirements, provide expert advice on products, and contribute to the showroom's overall performance in terms of sales and customer satisfaction. You will play a key role in ensuring that the showroom maintains high standards of service and visual appeal, while also ensuring a smooth and efficient sales process.

Key Responsibilities:

1. Sales and Customer Interaction:

• Greet and assist walk-in customers in the showroom.
• Provide detailed information about Faber products, including features, benefits, and specifications.
• Understand customer needs and recommend suitable products that align with their requirements and preferences.
• Demonstrate the use of products, ensuring customers understand their functionality.
• Cross-sell and upsell complementary products to maximize sales and enhance customer experience.

2. Sales Target Achievement:

• Achieve monthly and quarterly sales targets as set by the management.
• Track and report sales progress regularly.
• Ensure targets are met by actively engaging with customers, conducting follow-ups, and ensuring customer satisfaction.

3. Product Knowledge:

• Maintain in-depth knowledge of all products in the showroom, including new arrivals, promotions, and upgrades.
• Stay updated on product launches, features, and Faber’s unique selling propositions (USPs).
• Provide expert advice and technical information about the products to customers.

4. Customer Service Excellence:

• Handle customer inquiries, complaints, and returns in a professional and efficient manner.
• Resolve customer issues promptly and escalate when necessary to ensure satisfaction.
• Ensure high levels of customer engagement, converting prospects into loyal customers.

5. Visual Merchandising and Store Maintenance:

• Ensure that the showroom is always clean, well-organized, and visually appealing.
• Assist with visual merchandising, ensuring that all products are displayed according to company standards and that promotional material is effectively used.
• Ensure product pricing, labels, and promotional offers are correct.

6. Inventory Management:

• Assist in stock-taking and inventory management to ensure product availability and display accuracy.
• Inform the management about low stock levels and potential product shortages.
• Ensure that products are properly stocked and replenished as needed.

7. Sales Documentation and Reporting:

• Maintain accurate records of customer interactions, sales, and inquiries.
• Complete sales-related paperwork, including order forms, invoicing, and payment receipts.
• Prepare daily, weekly, and monthly sales reports for management.

8. Collaboration and Teamwork:

• Work closely with fellow sales officers and showroom managers to meet collective sales goals.
• Participate in team meetings, training sessions, and showroom events.
• Share customer feedback with management to improve product offerings and service quality.

9. Brand Representation:

• Represent Faber Platinum Studio and Bestsellers (Cochin) Private Limited in a professional manner.
• Maintain a positive and approachable attitude while interacting with customers and colleagues.
• Promote Faber’s reputation by delivering exceptional service and upholding brand standards.

Requirements:

• Education: Minimum 10+2 or equivalent qualification. A degree in Sales, Marketing, or Retail Management is a plus.
• Experience:
• Prior experience in showroom sales or retail sales, preferably in kitchen or home appliance products.
• Freshers with a passion for sales and customer service are also welcome to apply.
• Skills:
• Strong communication and interpersonal skills.
• Ability to understand customer needs and recommend appropriate products.
• Basic knowledge of sales and marketing techniques.
• Proficiency in using point-of-sale (POS) systems and Microsoft Office Suite.
• Personal Attributes:
• Self-motivated with a strong drive for achieving sales targets.
• Ability to work independently as well as in a team.
• Positive attitude, professional appearance, and strong work ethic.
• Excellent time management and organizational skills.

Compensation and Benefits:

• Competitive salary with performance-based incentives.
• Employee discounts on products.
• Opportunities for career growth and advancement.
• Training and development programs.
• Health and wellness benefits.