Program Manager

About the Client -
Our client is a leading global professional learning company dedicated to empowering professionals worldwide with essential skills for the digital age. With a robust presence in over 170 countries, we are committed to delivering impactful learning experiences that prepare individuals for success in today s data-driven economy.

Role Overview: As a Program Manager, at International Operations, you will play a pivotal role in the end-to-end management of learner cohorts, ensuring they have a seamless and enriching experience. You will be responsible for overseeing the entire lifecycle of learners, from enrollment to program completion, and will work closely with internal and external stakeholders to deliver high-quality learning experiences.

Roles and Responsibilities:

• Be the first point of contact for participants for any queries, and provide necessary support for all the needs within the scope of program offerings, in a timely manner
• Foster meaningful relationships with participants, understand their needs and preferences, and deliver a personalized experience
• Drive all the Program Office responsibilities around scheduling and delivering program activities, including but not limited to, online sessions, webinars, evaluations, grading, presentations, etc. This will require engagement with a variety of internal and external stakeholders like senior managers, academicians, and industry professionals.
• Monitor, diagnose and drive interventions around participants performance and engagement during the program journey to ensure each participant has a great experience and achieves learning outcomes
• Contribute to organization building by identification, development and implementation of processes for efficient and effective program management

Requirements:

• Excellent oral and written communication skills.
• Ability to hold meaningful conversations with senior professionals.
• Strong problem-solving skills with the ability to proactively provide solutions.
• Ability to learn quickly and work in a fast-paced environment.
• Prior experience handling international clients/customers is an advantage.
• Strong work ethic and a passion for impacting the world through education.

Desired Attributes:

• Entrepreneurial mindset with the ability to work independently.
• Creativity and a drive to implement innovative ideas.
• Belief in the transformative power of education beyond traditional methods.
• Enthusiasm for both work and play, ensuring a balanced and enjoyable work environment.

Program Management, Stakeholder Management, Adaptability And Flexibility, Cross Functional Collaboration, International Experience, Customer Focus, Problem Solving, Excellent Communication Skills