L2 Support Engineer - ITSM/ITIL (3-6 yrs)

We are hiring for L2 application support for our MNC client for Bangalore location.

We want candidates from south region, who can join in our Bangalore office.

Key Skills Requirement :

1. Fundamental understanding of IT service management and ITIL business process.

2. Experience in handling L2 support activities and Ability to document & troubleshoot the errors

3. Experience in working with Service NOW or any other ticket handling systems

4. Experience in working with Automotive domain will be an added advantage

5. Logical approach and excellent problem-solving skills.

6. Willing to work in 1st/2nd or General Shifts, also need basis willing to work on public holidays

7. Understand requirement and functionality of the application

8. Good communication skills

9. Prior experience of end users discussions

Job Responsibilities :

- Providing L1 & L2 support for Daimler Truck Engineering applications

- Effectively participate in end user discussions, client calls and meetings

- Support build and release operations.