Quality Auditor

Transaction audits of emails, calls, cases , queries, chat recordings, media shell
Preparing Daily Audit reports/defect reports
Providing feedback to team on issues /defects raised during the audits Root Cause Analysis of any issues reported internally /externally
Will be auditing recordings and media shell based on Quality checklists and client requirements for specific projects
Creation of Quality documents and checklists and upkeep of systems
Support in Floor management/hosting sessions in some projects, cross projects
Cross project support on activity or case audits
Process improvement initiatives like lean , process improvements