2 Teleperformance Quality Analyst Jobs in Thane

We are actively hiring!!!

Designation- Quality Analyst

Location- Malad / Thane

Shift- Rotational Shift (5 Days working with 2 rotational weekoffs) (including night shifts)

Preferred immediate joiner.

Roles and Responsibilities -

• Conduct quality audits, call audits, and root cause analysis to identify areas for improvement.
• Perform call calibration exercises to ensure consistency among team members' performance.
• Utilize QC tools such as 7QC, Six Sigma methodologies, and quality tools to drive process improvements.
• Provide feedback to team members on their performance and suggest training or coaching where necessary.
• Collaborate with the team to resolve issues related to product knowledge, sales techniques, and customer service.

For more information kindly connect with -

Simran Rana - 9137514621