Software Renewal & Communications Analyst(Technical writer)

Role & responsibilities

Communications activities: (30%):

• Develop and implement communication plans for EIT projects and initiatives.
• Create and distribute content via newsletters, emails, intranet, presentations, and Viva Engage.
• Translate complex technical information[NI1] into user-friendly language for non-technical stakeholders.
• Manage the P&T department's communication calendar to ensure timely messaging.
• Serve as a liaison between P&T and other departments to facilitate effective communication.
• Monitor stakeholder feedback to refine communication strategies and content.
• Maintain and update P&T content on the intranet and other platforms.
• Organize and facilitate P&T workshops, webinars, and training sessions.
• Support crisis communication efforts during Major Incidents or outages.
• Stay informed on Technology communication trends and best practices to enhance the department's efforts.

Software Asset Management and Renewals (60%)

• Serve as a key player in managing software assets, ensuring compliance, cost-effectiveness, and efficiency.
• Utilize Power BI and Alteryx for data analysis and visualization to provide insights into software asset management.
• Collaborate with cross-functional teams to gather, analyze, and interpret software asset information.
• Manage and oversee the software licensing process to ensure compliance with legal and organizational policies.
• Track and maintain an inventory of software licenses and renewals, ensuring timely renewals to avoid lapses.
• Collaborate with P&T and procurement teams to forecast software needs and budget for upcoming license renewals.
• Educate and advise stakeholders on software licensing terms, usage rights, and compliance requirements.
• Develop and implement procedures for software audits to ensure compliance with licensing agreements.
• Maintain accurate records of software usage and licensing agreements for audit and reporting purposes.
• Identify opportunities to optimize license usage and reduce costs through consolidation or alternative solutions.
• Respond to internal queries regarding software licensing issues and provide guidance as needed.
• Stay updated on industry trends and changes in software licensing to inform strategic decisions.

Process Improvement and Innovation (10%):

• Continuously evaluate and recommend improvements to software asset management processes.
• Experiment with different tools and methodologies to enhance efficiency in software asset tracking.

Stay informed about industry trends and emerging technologies in software asset management

Preferred candidate profile

Educations & Professional Certification (Required and/or Preferred)

● Excellent organizational and time management skills in order to manage multiple / competing priorities to conclusion

Work Experience

● At least 5 years of technical and creative writing experience

● Experience working in technology sector and/or with digital business solutions

Technical skills & Specialized Knowledge

● Proactively anticipates and manages client expectations by:

○ communicating expected timelines

○ prioritizing activities and raising any issues or risks

○ gaining consensus on what needs to be done

● Strong understanding of the complexities associated with financial reporting and governance within a large organization

● Experience in establishing, monitoring and reporting performance indicators and performing ROI analysis

General Attributes

• Exceptional critical thinking skills and attention to detail.
• Excellence in customer service, positive, proactive can do” attitude, strong interpersonal and communication skills
• Assertiveness to obtain completion of project tasks and next steps by team members that sit outside of Insights & Reporting or completely outside of Products & Technology
• Able to work independently with minimal supervision
• Excellent discretion when dealing with sensitive information.
• Flexible and able to work with a wide range of cultures, understanding social, economic and cultural differences between the stakeholders we work with
• A self-starter who is quick to learn and apply new concepts.
• Accepting and willing to take on both complex and simple tasks.

Communication/ Interpersonal Skills

• Excellent English verbal and written communication skills with the ability to communicate effectively with senior managers and directors within the firm
• Demonstrates professional attitude, discretion, integrity and tact at all times

● Is attentive to detail and makes sure no balls are dropped and can manage in an ever-changing environment

Customer/ Client Service

• Exceptional client relationship skills & understanding of client needs is required and proactively communicate with clients (internal & external) to meet deadlines.
• Self-starter who is able to manage their own time / work, work well under pressure, prioritize and meet tight deadlines.
• Stakeholder management skills, including navigating pushback, advocating for your ideas, and willingness to change course quickly

Problem Solving/ Judgement/Decision Making

• Ability to prioritize, manage time, multi-task across many assignments, create deliverables and delegate to others as well as monitor their work for completion

Accountability/ Impact of Decisions

• This individuals work will contribute to the high functioning team and ensure that all areas of the team are moving forward
• Decisions made by this role impacts their own work, further impact of error is mitigated

Perks and benefits