Desktop Support Engineer 2 || Gurgaon || immediate Joiner

Role & responsibilities

Desktop Support Job Description:-

• Provide IT support (Single Point of Contact) including desktop related technical assistance via telephone, ticket system, emails, and instant chat messaging tool.
• Co-ordination with engineers and user.
• Providing desk side support for local users and remote assistance for users.
• Monitor, track and respond to customer satisfaction survey responses.
• Should be good in Windows Support, Outlook Support, Active Directory, DNS, DHCP.
• Should have good knowledge into Hardware Support (Printer, System Assembling and Disassembling)
• OS Troubleshooting, Outlook Troubleshooting and Configuration .

Minimum - 2 years exp