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Engaged Employer

Progress

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4.1

based on 26 Reviews

14 Progress Jobs

Senior Manager , Sales

Progress Software Development Pvt Ltd

4.1

based on 26 Reviews

4-9 years

Bangalore / Bengaluru

1 vacancy

Senior Manager , Sales

Progress

posted 4hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Social Media Marketing Medical Insurance CRM Key Account Management Business Operations

+ 3 more

Job Description

Develop the responsible AI-powered applications and experiences you need, deploy them where and how you want and manage it all with Progress AI-driven products.

Accelerate data, AI and analytics projects, manage costs and deliver enterprise growth with the Progress Data Platform.

Real solutions for your organization and end users built with best of breed offerings, configured to be flexible and scalable with you.

Progress infrastructure management products speed the time and reduce the effort required to manage your network, applications and underlying infrastructure.

New

Support

Senior Manager , Sales [Account Management] Remote Type

In Office

Bengaluru,
India

Job Category

Sales

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Job Summary

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.

We re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Senior Manager , Inside Account Management and help us do what we do best: propelling business forward.

As a Senior Manager, Inside Account Management, you will be managing a team of ~8 people in India across the full employee life cycle from hiring to offboarding while partnering with the Regional Director.

The team is driving the business from our existing customers through revenue growth targets, while managing a pipeline of targeted renewal accounts and identifying potential upsell opportunities in our customer base and over time cross-sells.

In this role, you will be expected to work collaboratively with each of the following business functions (BI, SE, DG, PMK, PM, Engineering, Partner channel), as well as effectively communicating with the internal cross-functional line of business contacts and stakeholders. You will be responsible for coaching, mentoring, and motivating the team by providing ongoing feedback and support to ensure the team s success in achieving their objectives. Strong communication skills will drive and accelerate mutual success with our customers, partners, and stakeholders in a cross-functional environment. You will also be a role model of adoption of our systems, tools, and processes.

Your Area of Responsibility:

People management/Leadership

Responsible for the full employee life cycle in building and leading an effective and fully engaged, team (i.e. hiring, developing, coaching and offboarding talent), leveraging Progress practices, processes and tools; Train new and existing account managers to increase their productivity, operational efficiency

Achieve growth and hit revenue targets by successfully managing a team Account managers focused on retaining and expanding existing customers

Own recruiting, objectives setting, coaching and performance monitoring of the Inside Account Managers

Hold the team accountable to established revenue goals and ensure their attitude and approach is in line with Progress culture

Sales/Business Operations :

Establish a strong understanding of the data and levers that drive our business, managing to these levers and maintaining a reliable monthly/quarterly forecast

Ensure scalable customer knowledge intimacy through complete account information in our CRM and knowledge transfer to key internal account stakeholders

Build and promote strong, long-lasting customer relationships

Identify emerging market shifts while being fully aware of new products and competition status

Laser focus on reducing churn, increased product usage.

Coordinate, balance, and prioritize multiple opportunities across a diverse product portfolio with varying ADSs.

Apply business curiosity to engage in conversations of discovery that yield successful Customer Account Rep, upsells, win-backs, cross-sells, and referrals

Partner with the sales, tech support, finance, and product teams to contribute to continual customer satisfaction

Build up our customer s awareness and understanding of applicable product/solution attributes, elements, upgrades, add-ons, etc.

Your Profile:

Experience in a Sales, Customer Service, or Account management position

Ability to manage multiple priorities and needs of a mid-sized team of customer account professionals. Ability to easily pivot and react to evolving organizational needs. Demonstrated skills in a mentoring or sales nurturing role.