Role & responsibilities
- Assist and support the HOD for preparing the Sales plan, as per customer requirements and dispatch schedule
- Coordinate with the customer and internal design team for final design approval
- Prepare the art work and send to the customer for approval
- Follow up with customer for order confirmation, Proforma invoice approval, payments terms, etc
- Prepare the product sample folders kit for the customers and submit quotation, after obtaining necessary approvals from Management
- Receive customers feedback and act upon the same as per seniors directions
- Arrange the final dispatch and shipment at the Customer Site, and ensure on time delivery
- Address customer complaints promptly by coordinating with the concerned departments to which the query is concerned (production, quality, dispatch, etc) and ensure resolution as per customers satisfaction
- Timely punching of customers orders in ERP system and closely monitor and track the order at each stage
- Ensure timely creation of delivery order and preparing ARE-1 document for labels exports
- Provide priority list document to PPC for production planning and coordinating with relevant departments for processing of orders
- Ensure that all reporting ( written and verbal) are submitted as per defined timeline to Head Exports
Preferred candidate profile
Perks and benefits
Employment Type: Full Time, Permanent
Functional Areas: Sales
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