SAP CRM Service Functional Consultant (7-10 yrs)

Requirement : 1

SAP CRM Service (Functional)

Roles & Responsibilities :

Functional Expertise in SAP CRM Services :

- Actively work with SAP CRM Service Modules such as Contracts Management and Case Management.

- Provide in-depth knowledge of business processes and translate them into functional configurations within the SAP CRM platform.

- Assist in the setup, configuration, and enhancement of SAP CRM Service features based on business requirements.

- Manage service requests, service orders, and contract management to ensure effective service delivery and client satisfaction.

Integration Knowledge and Middleware :

- Support integration efforts between SAP CRM and other systems, including SAP ECC, to ensure smooth data flow across different systems.

- Work with Middleware to ensure proper synchronization and integration between SAP CRM and backend systems like ECC or SAP S/4HANA.

Testing & Quality Assurance :

- Lead and execute testing efforts including Unit Testing, Integration Testing (ITC), User Acceptance Testing (UAT), and Regression Testing (RT) for SAP CRM functionalities.

- Ensure that all identified issues and bugs during testing are documented and resolved before the go-live phase.

- Collaborate with the technical team to ensure issues are fixed and functionality is aligned with business needs.

Production Support & Issue Resolution :

- Provide ongoing production support by addressing user issues raised via tickets and ensuring timely resolutions.

- Troubleshoot and resolve issues related to SAP CRM, ensuring minimal disruption to business operations.

- Work with users to understand their pain points and deliver solutions that meet their requirements, including bug fixes and support for production movements.

Customer & Business Focus :

- Maintain a strong business and customer/client focus by ensuring that the SAP CRM system is effectively supporting business processes.

- Act as a liaison between business users and technical teams to ensure business needs are addressed within the SAP CRM system.

- Understand and anticipate customer needs, driving improvements in SAP CRM functionality to enhance the customer experience.

ECC Customer Support (CS) :

- Gain in-depth knowledge and provide functional expertise in ECC Customer Support (CS), including handling Serial Numbers, Equipment, BOM (Bill of Materials), and IBase functionalities in SAP CRM.

Documentation & Training :

- Develop and maintain documentation related to SAP CRM configurations, test cases, and user guides.

- Provide training and support to end-users and business stakeholders to ensure smooth adoption of the system.

Collaboration and Communication :

- Work closely with business users, technical teams, and other stakeholders to ensure the alignment of business and technical goals.

- Effectively communicate issues, project status, and other relevant updates to both technical and non-technical stakeholders.

- Overall 7+ years of Functional with SAP CRM Services with a bachelors degree

Requirements :

- Knowledge with Integration of CRM

- Good exposure to various testing of the modules Unit testing, ITC, UAT, RT etc.

- Actively worked in production support, handling user issues via tickets, effectively communicating with business users, testing for bug fixes and production movements

- Possess a strong business and customer/client focus

- SAP CRM Services - Contracts Management, Case Management

- Exposure to and understanding of Middleware

- Knowledge of ECC Customer Support (CS)

- Serial Numbers / Equipment / BOM /IBase

Experience: 7-10 years

Location : Whitefield (Bangalore)

NP : Currently Serving Notice or Immediate Joiners