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8 Pivotree Jobs
IT Systems Engineer
Pivotree
posted 8d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- The IT Systems Engineer reports to the Manager, Workplace Technology and is responsible for supporting and customizing Pivotree s FinancialForce Professional Services Automation (PSA), Billing Central and Revenue Management applications
- As an experienced FinancialForce Administrator, you will lead the configuration, customization, integration, maintenance, training, and continual improvement of Pivotree s evolving FinancialForce software solution
- The successful candidate will serve as Pivotree s internal FinancialForce (Certinia) expert, providing recommendations for the best system utilization and practices
- You will also participate on project teams representing systems solutions, enablers and integrations
- In addition to acting as System Administrator for the FinancialForce (Certinia) applications, the successful candidate will also work collaboratively with team members to support and solution other applications in the Salesforce
- com portfolio
- This is a high-impact, challenging role that requires a highly motivated, influential problem solver with strong attention to detail and exceptional customer service across a globally distributed team of Pivoters
Roles & Responsibilities
Perform all tasks related to the day-to-day operations of a 600+ user implementation of FinancialForce (Certinia) PSA and Salesforce.com including managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, installation and support of app exchange applications and maintaining a strong security model
Work towards integrating multiple key systems at Pivotree
Manage and configure FinancialForce (Certinia) integrations, including
custom integrations.
Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
Configure and maintain sandbox environments to facilitate production issue troubleshooting and successful development and QA testing of new features and functionality during release upgrades
Develop reports, dashboards, and processes that continuously monitor data quality and provide insights to key stakeholders that aid in effectively running the business
Identify Sales, Operations and Finance internal customer needs and translate into business requirements for development, ensuring they get maximum benefit from Salesforce and FinancialForce (Certinia) applications with the most efficient solution possible
Coordinate with FinancialForce (Certinia) support and customer success to troubleshoot issues, maintain smooth operation, performance of the platform, and gain understanding of new releases and features
Develop and implement training plans, including the creation of training material, for users
Collaboration in the ongoing development and support of FinancialForce (Certinia) and Salesforce.com business processes
Administering licensing and track usage metrics for reporting and oversight of user management
Key Skills & Competencies
2-5 years of relevant experience within a professional services, technology, or creative solutions company
Advanced knowledge of FinancialForce (Certinia) PSA, Billing Central and Revenue Management applications, and how they meet the needs of functional areas including Operations, Delivery, Finance and Sales
Salesforce Administrator certification
Strong skillset in Excel/Google Sheets to analyze data and present insights
Experience building, testing and/or deploying from FinancialForce (Certinia) sandbox environment to a production environment in support of release upgrades
Familiar with performing bulk data loads using data loader and/ or other approved data load tool
Development experience with custom objects, VisualForce pages, APEX classes, and Lightning components
Experience documenting, analyzing and automating business processes
Basic project management skills that demonstrate your ability to create, manage, and execute upon a plan both in terms of self-management as well as working with small cross-functional process improvement teams
Must have business acumen and the ability to collaborate with key stakeholders and cross-functional groups
Able to communicate business and technical processes to technical and non-technical audiences
A true problem solver: able to analyze existing process to identify and create automation and efficiency plans
Excellent verbal and written communication skills
Flexible work schedule to accommodate EST/PST time zone overlap
Pivotree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible workplace.
Employment Type: Full Time, Permanent
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based on 38 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Pivotree Benefits
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