Technical Aveva Support Specialist

Successfully complete AVEVA's Partner Onboarding Process and a comprehensive training program.

Division: AVEVA

Key Responsibilities:

• Provide remote and on-site technical support to customers (System Integrators, OEMs, and End Users) via phone, email, and web-based channels.
• Conduct software training sessions, acting as an instructor and mentor to users.
• Collaborate closely with customers to understand their business challenges and optimize their use of AVEVA products.
• Work with cross-functional teams from AVEVA and PIMA to enhance customer experience and product adoption.
• Continuously develop technical expertise in AVEVA products, related software, and industry technologies.
• Mentor junior team members and support their professional development.
• Participate in sprint reviews, demonstrating work and contributing to discussions and team decisions.

Required Experience & Skills:

1. Technical Skills:

• SCADA & HMI Systems: Hands-on experience with Wonderware SCADA, System Platform, InTouch, and similar platforms.
• Industrial Automation: Strong knowledge of PLCs, DCS, RTUs, and HMIs for design, programming, and troubleshooting.
• SCADA Development Lifecycle: Understanding system architecture, data acquisition, visualization, and control.
• Third-Party System Integration: Experience in integrating multiple PLCs, DCS, and external systems.
• Programming & Scripting: Proficiency in C, C#, C++, .NET, and scripting languages (V8, Python, JavaScript, etc.).
• SQL & Database Management: Experience with relational databases for SCADA data extraction and mapping.
• Cloud & SaaS Knowledge: Familiarity with cloud-based industrial solutions and software installations.
• Networking & Communication Protocols: Expertise in Ethernet, serial, wireless networks, and industrial protocols (e.g., Modbus, OPC, Profibus, BACnet).
• Graphics & UI Development: Ability to design HMI/UI graphics for SCADA applications.
• Installation, Configuration & Troubleshooting: Experience in SCADA/HMI system installation, commissioning, upgrades, and troubleshooting.
• System Testing & Validation: Expertise in Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT).
• Technical Documentation & Diagrams: Ability to read and interpret P&ID diagrams, flowcharts, Boolean logic, and cause-effect diagrams.

2. Non-Technical Skills:

• Customer Relationship Management: Build strong client relationships and maintain professionalism in all engagements.
• Sales Collaboration: Work with the Sales team to identify opportunities, provide technical support, and ensure solutions align with PIMA's strategic objectives.
• Team Collaboration & Flexibility: Work in a dynamic team environment, adapting to evolving challenges and technical demands.
• Training & Mentorship: Guide and mentor junior employees, fostering knowledge-sharing and professional growth.
• Project Management & Documentation: Proficiency in Microsoft Office (Word, Excel, Outlook, Project) for reporting and documentation.
• Travel Flexibility: Willingness to travel within the region and occasionally abroad for presales, project delivery, and customer support.

Why Join Us?

This role offers an exciting opportunity to work with cutting-edge industrial automation technologies while supporting a diverse range of clients and projects. If you have a passion for technical problem-solving, customer engagement, and continuous learning, we encourage you to apply!