Manager Technical Services

Role & responsibilities

1) Product Development

• Product Development as per business requirement.
• OEM Project Management for product approvals through test protocol development, and field and bench testing in collaboration with customers and Global R&T, used oil analysis and interpretation etc.
• Technical Support to business verticals: B2B (OEM and Industrial), and B2C (Retail) through RFQ (Technical) submission, product and quality related query management.

2) Quality

• Quality Management for products at third party blending facilities through effective liaison with their quality teams.
• Quality Control, laboratory set-up, and laboratory management at upcoming Petronas lube blending in Patalganga (Mulberi).

3) Support

• Technical Support to business verticals: B2B (OEM and Industrial), and B2C (Retail) through RFQ (Technical) submission, product and quality related query management.
• Collaboration with Global R&T in carrying out essential functions such as new product development and approvals as per Petronas standards.
• Effective liaison with suppliers esp. additive companies
• Provide expert technical guidance and support to clients on the selection, application, and optimization of lubricant products.

4) Client Engagement

• Establish and maintain strong client relationships, serving as the primary technical contact and addressing inquiries and challenges effectively.

5)Training & Development

• Develop and deliver technical training programs for clients and internal teams to enhance product knowledge and application.
• Work closely with cross-functional teams, including sales, marketing, and R&D, to align technical service efforts with business goals.

Preferred candidate profile

- Familiar with various Industrial lubricant specifications.

- Managing customer technical support team.

- Managing quality control team.

• Influencing skills in carrying out the job responsibilities through stakeholder departments internally and with customers.
• Excellent clarity in communication verbal and written.
• Excellent analytical skills.
• Understanding and exposure to quality systems and lubricant manufacturing processes.