Sales Operations Analyst

Role & responsibilities

• Work with wider teams to develop eComm Channel intelligence, identifying & understanding channel trends, competition monitoring & opportunity identification (big bets)
• Create in depth analysis on performance & opportunity work with GBS, Sector & BU teams
• Review channel & key customers priorities, roles & strategies based on 1YR market outlook refresh
• Develop overall and customer specific performance reviews and scorecard tracking (MBR and QBR)
• Build scorecard, KPI dashboards & agree tracker milestones
• Support BU teams with analysis and deep dives to enable customer conversations and support JBP efforts
• Carry out ad hoc strategic analysis consolidating multiple data sources to provide strategic insight
• Prepare channel specific analyses, charts, sets of data and presentations that provide clear & actionable insight
• Connect with BU, sector, finance & GBS counterparts to source information needed, often consolidating multiple data sets
• Actively work with DX & Insights teams to generate & consolidate eComm market intelligence (e.g. Kantar) and shopper / channel insights
• Source & curate external insights & reports, helping to share & build interlligence across the eComm community
• Make sense out of numbers and given information to prepare overarching story and conclusions/recommendations
• Prepare compelling presentations tell stories from macro to micro points of action
• Choose and influence stakeholders to get specific information and point of view
• Based on high-level goals, create actionable steps and define proper resources and milestones to achieve the result

Preferred Skills

• 5+ years experience in strategy/management consulting OR mutli-national organization working in a sales, commercial or transformation function
• Ability to use BI tools Internal (e.g. Cockpit, eComm IQ), and external (e.Fundamentals, Similar Web, eConsultancy, Kantar, Nielsen etc.)
• Proficiency in MS Office package, especially Excel & Power Point is essential
• Very Good level of written & spoken English
• Strong analytical skills
• Experience of Tableau (or other BI tools), and/or data visualization experience can be a plus
• Ability to work with virtual teams across multiple geographies & timezones
• Proactive approach - drive online sales and customer engagement whilst taking others with you
• Ability to strategically frame opportunity, codify & share learnings across wide group of stakeholders
• Previous eComm experience preferred
• Ability to handle multiple work streams simultaneously and to tight deadlines in a fast-paced and dynamic environment.
• Good collaborator and influencer: Experience working with a breadth of stakeholders and peers levels, functions and across countries in Europe
• Ability to extract key messages from complex data and craft a clear narrative, presenting in person & virtually
• Good commercial and operational instinct to ensure recommendations are practical and executable
• Well organized, self-sufficient and proactive: Best-in-class time management skills, ability to multitask, set priorities and plan
• Can-do, flexible attitude with resilience: Calmly able to respond to rapidly changing business priorities
• Proven experience using PowerPoint and ability to producing visually compelling presentations (i.e. beyond just operating the software) that are impactful with a senior audience
• Demonstrated proficiency in utilizing Power BI for data visualization and business intelligence