Telesales Advisor

Roles and Responsibilities

• Handle customer calls, emails, and chats to provide product information and resolve queries.
  
• Meet daily targets for sales performance metrics such as conversions, average order value, and first call resolution rate.
  
• Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction.
  
• Maintain accurate records of all interactions with customers using CRM software.
  
• Stay up-to-date on product knowledge and industry trends to provide expert advice to customers.