Customer Success Sale Representative

Customer Relationship Management:

• Build and maintain strong, long-term relationships with customers, acting as a trusted advisor for their PEB needs.
• Act as the primary point of contact for clients, ensuring prompt and accurate responses to queries and issues.

Sales and Business Development:

• Identify cross-selling and up-selling opportunities within existing accounts.
• Work closely with the Sales and Marketing teams to generate new business and support business development efforts.
• Develop sales proposals, negotiate deals, and close sales to achieve company targets.

Customer Success and Retention:

• Ensure customer satisfaction by understanding their needs and ensuring the successful delivery of PEB solutions.
• Monitor customer usage and satisfaction metrics, implementing improvement plans when necessary.
• Address any customer concerns and resolve them efficiently to maintain high levels of customer retention.

Project Coordination:

• Collaborate with the internal project management and engineering teams to ensure seamless project execution from order placement to completion.
• Manage client expectations and communicate project timelines, costs, and updates clearly.

Post-Sales Support:

• Provide after-sales support to ensure that customers are satisfied with their PEB structures and address any issues that arise post-delivery.
• Regularly gather feedback from clients to improve products and services.

Market Analysis and Reporting:

• Keep up-to-date with market trends and competition in the PEB industry.
• Prepare regular reports on sales performance, customer satisfaction, and market insights.

1. Also, to go and resolve any dispute/dissatisfaction if any, and if the site demands so.
2. Any tasks to be performed given by the management.