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Onboarding AM (Procure)
Pando
posted 21d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Expertise and Engagement:
- Function as the business and industry expert for transformational projects/programs aligned to a single solution.
- Engage with supply chain executives and teams to understand company-specific objectives.
- Map customer challenges to specific end-to-end solution enablers and design Solution recommendations to address these challenges.
Business Impact:
- Clearly articulate and present the business impact of recommended solutions, developing a deployment roadmap and establishing baselines to demonstrate qualitative and quantitative value.
- Track onboarding-related metrics, such as time-to-go-live, customer satisfaction, expansion during onboarding.
Technical Understanding and Implementation:
- Understand Pandoplatform capabilities, including integration and architecture, for technical design.
- Orchestrate the SaaS delivery process, owning the end-to-end implementation from kick-off to go live to ensure rapid adoption and value realization.
- Kick off projects and serve as the liaison for a smooth go live.
Change Management and Leadership:
- Help identify change management efforts needed for global or regional program implementations.
- Lead and manage the entire delivery process, working alongside SI/consulting partners in the deployment of Pandosolution.
- Handle client escalations as they arise with support from the wider team.
- Identify potential issues early on during implementation and addressing them before they escalate.
Customer Relationship and Growth:
Customer Relationship and Growth:
- Build deep relationships and drive product adoption, helping clients follow data-driven approaches and measure KPIs to achieve value realization.
- Inspire customer growth and advocacy, collaborating with Account Management and Customer Success teams to discover growth opportunities and drive net expansion.
Collaboration and Feedback:
Collaboration and Feedback:
- Collaborate effectively with internal stakeholders to ensure smooth transitions between engagement stages.
- Share feedback with Product Management to identify areas for solution development opportunities.
- Ensure a smooth handoff from onboarding to customer success.
Requirements
Requirements
-Over 4 years of experience in Enterprise SaaS products.
-Must have experience from Procurement or FAP (Freight Audit and Pay) solutions.
-Proven expertise in IT implementation for enterprise clients, with a focus on USA and European markets.
-Proficient in project management fundamentals, including planning, tracking, stakeholder management, risk mitigation, and scope management.
-Hands-on experience in successfully delivering multiple projects.
-Highly adaptable to new processes and organizational changes.
-Skilled in executing playbooks and challenging the status quo to drive improvements.
-Experienced in mentoring and guiding teams to achieve success.
-Strong client management abilities with excellent interpersonal, presentation, and communication skills.
-Advanced analytical skills paired with creative problem-solving capabilities.
Preferred skills:
- Having USA visa is a huge plus
- Previous experience collaborating with remote teams is preferred.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Assistant Manager roles with real interview advice
What people at Pando are saying
Assistant Manager salary at Pando
reported by
3
employees
with 9-10
years exp.
₹10.5
L/yr - ₹13.3
L/yr
38%
more
than the average Assistant Manager Salary in India
View more details
What Pando employees are saying about work life
based on 34 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Pando Benefits
Submitted by Company
Balanced work life Learning & certification Celebrations Clubs & recreation Rewards & recognitions Health & wellness
Submitted by Employees
View more benefits 
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