Sr. Quality Assurance Engineer

Your Impact:

OpenText (OT) is a growing organization looking for talented and experienced engineers for leading ESM (Enterprise Service Management) product developments and support.

A unified team is responsible for handling all and any requests emanating directly from customers or via OT Support teams before they reach R&D SCRUM (R&D is following SAFE agile model).

UNLIKE working in any other outsourcing teams/companies, this unique customer facing engineering position will have great exposure, ownership, and opportunities to work with, influence, and even lead worldwide teams to develop high-standard, high-performance enterprise software products.

What the role offers:

• Develop and implement a robust test strategy aligned with overall quality assurance
• Objectives.
• Drive continuous improvement in Quality and Dev efficiency via systemic process, Quality metrics.
• Collaborate with stakeholders to define testing objectives, scope, and deliverables.
• Identify and mitigate the testing-related risks throughout the software development lifecycle.
• Development and execution of test plans and scripts.
• Collaboration with Development teams, managers, leads and Product management
• Documenting test results and test reports.
• Understanding of web servers/clusters and configuring and deploying web applications.
• Regression test cases automation.
• Ability to lead a small team of skilled testers, if required.
• An understanding of accessing and configuring SQL Server and Oracle Databases , web servers.
• Creating and deploying VMWare/ VMlogix/Vcloud virtual machines.
• Working on Documentation requirements/reviews.
• Java based automation junits, shell/python scripting, selenium
• Setting up infrastructure configurations (Web servers, app servers, DB servers, clusters).
• Collecting data for generating useful metrics and Utilizing metrics for improving plans, execution and tracking.
• Risks management and collaborating with required stakeholders at leadership level on planning, risk mitigation/escalation.
• Test case/plans management tools.
• Lead and mentor other team members.
• Collaborate with Product Owner to plan and prioritize tasks for others to support the achievement of team objectives.
• Work across teams and functional roles to ensure interoperability among other products, including training and consultation.
• Provide status updates to stakeholders and escalates issues when necessary.
• Bug tracking tools, workflows.
• Experience on UI Automation tools and build tools
• Act as a shield for the rest of the R&D team, stepping in first (but not as frontline support, first for R&D) and coordinating teams, leading investigation, and communication with all stakeholders, internal and external.
• Participate in calls with support and customers to investigate and communicate on current fix plans and technical issues.
• Manage dynamic backlog and help prioritize work for SCRUM teams working with PM.
• Qualify Enhancement Requests and help prioritize with Product Management based on your experience and feedbacks.
• Act as single point of contact for customer/support and collaborate with different SCRUM teams to find the adequate resources.
• Collaborate with a worldwide team to hand over work and get help from many experts.
• Debug the issues and provide fix/patches to customers.

What you need to succeed:

• Bachelors or masters degree in computer science, Information Systems, or equivalent.
• Typically, 7+ years of experience with customer facing and quality assurance role for 5 years.
• Iron will and strong motivation to grow.
• Strong analytical, problem-solving and troubleshooting skills.
• Using software applications design tools and languages.
• Excellent time management and self-organization/autonomy.
• Software applications basic testing methodology, including writing and execution of testing scripts and tools.
• Knowledge of JScript and VBScript and Ant/maven.
• Java and C++ based applications debugging and testing.
• Excellent written and verbal communication skills; mastery in English and local language. Ability to effectively communicate product architectures, design proposals and negotiate options at management levels.
• Good Networking and DB skills experience
• Proven experience as a Test Lead or similar role in a fast-paced environment.
• In-depth knowledge of software testing principles, methodologies, and best practices.
• Excellent debugging and troubleshooting skills
• Proficiency in scripting languages (e.g., Java script, Shell script, Python)
• Hands-on experience with CI/CD tools (Jenkins, GitLab CI, etc.).
• Leadership and mentoring experience.