AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Engaged Employer
i
This company page is being actively managed by
One.com Team. If you also belong to the team, you
can get access from
here
One.com
Compare
All Filters
8 One.com Jobs
IT Team Lead
One.com
posted 4hr ago
Job Role Insights
Flexible timing
Job Description
As the India IT Team Lead at Onecom, youll manage internal IT systems and services, oversee the support desk, and ensure internal SLAs are met. Youll also be involved in long-term planning for Onecom IT, making a significant impact on our operations.
What makes you a great fit:
- Excellent analytical and problem-solving skills
- Understanding of complex information and requirements
- Great IT skills
- Ability to explain complex systems in simple terms
- Ability to work to tight deadlines and within constraints
- Inspirational leadership and team responsibility
- Strong people management skills
- Effective coaching skills
- Ability to support, train, and identify the needs of the IT team
- Performance management and change management skills
- Excellent decision-making skills
- High level of commercial awareness
- Calm under pressure
- Excellent communication skills
- Ability to support and motivate staff
- Delivers exceptional customer experience
- Ability to plan and prioritise workload
- Manage, troubleshoot, and resolve service incidents across IT products and services
- Oversee server/cloud, network infrastructure, desktop, software, and data connectivity solutions
- Use remote management solutions to resolve service incidents
- Attend customer sites for service incidents (where required)
- Deliver high levels of customer satisfaction
- Prioritise workflow in line with customer SLAs
- Raise and escalate support queries through supplier portals
- Ensure customer information is tracked and updated in the company database/system
- Communicate and escalate with carriers and suppliers
- Support and maintain relationships with internal teams
- Assist with testing of applications and projects
- Mentor and train support engineers
- Monitor systems for alerts
- Manage communication between customers and internal parties
- Ensure SLAs are adhered to
- Proactively update and monitor existing IT systems
- Involvement in technical projects for technology deployments / upgrades / integrations
- Perform any other duties as required by the line manager
- Holidays : 18 days annual leave, + 6 public holidays
- Other Leave : 7 days casual leave, 7 days sick leave
- Development : In-House Training Academy
- Wellbeing : Mental Health support, free breakfast & fresh fruit
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for IT Team Lead roles with real interview advice
What people at One.com are saying
What One.com employees are saying about work life
based on 40 employees
Flexible timing
Monday to Friday
No travel
Day Shift
One.com Benefits
View more benefits
Compare One.com with
GoDaddy
Compare
HostGator.com
Compare
Bigrock
Compare
Net4
Compare
ZNetLive
Compare
Hosting Network
Compare
Sapphire Software Solutions (India)
Compare
Sagitec Solutions
Compare
Continuum Managed Services
Compare
Zebra Technologies
Compare
Systech Solutions
Compare
V2soft
Compare
Emtec
Compare
Monotype
Compare
NexWave Talent Management Solutions
Compare
SE2 DIGITAL SERVICE LLP
Compare
Solera
Compare
American Megatrends
Compare
Web Spiders
Compare
Icreon Communications
Compare
Share an Interview