Billing Customer Experience Analyst

What makes you a great fit:

• Telecoms experience, preferably on the aBILLity platform

• Proven process improvement skills

• Strong attention to detail and accuracy

• Demonstrated understanding of call data records

• Excellent IT skills, including proficiency in Excel, Word, and CRM systems

• Logical and structured approach to work

• Self-motivated and proactive attitude

• Commitment to professional and personal development

• Exceptional data input, analysis, and reporting skills

• Effective communication skills

• Problem-solving abilities

• Team player

• Positive and "can-do" attitude.

• Process customer billing movements, including moves, adds, changes, deletes.

• Improve billing system efficiency through process optimisation and data entry accuracy.

• Maintain product catalogues and ensure synchronisation with our CRM Salesforce.

• Embrace automation and scalable processes.

• Resolve customer billing issues and track query resolution.

• Promote customer self-service through help guides and proactive communication.

• Understand and implement customer-specific billing requirements.

• Conduct billing health reviews to enhance customer experience and identify sales opportunities.

• Create and implement reporting templates for internal and external use.

• Support Total Metering and Billing System (TMBS) compliance.

• Contribute to team training and development.

• Participate in performance reviews and objective setting.

• Holidays : 18 days annual leave, + 6 public holidays

• Other Leave : 7 days casual leave, 7 days sick leave

• Development : In-House Training Academy

• Wellbeing : Mental Health support, free breakfast & fresh fruit