Tele-Caller ( Collection Department)

1. Customer Communication:-
Make outbound calls to customers with overdue payments.
Remind customers about outstanding dues and due dates.
Provide details regarding payment options and procedures.

2. Debt Recovery:-
Persuade customers to make payments and negotiate repayment plans ( Soft & Hard-recovery bucket)
Required DRA certified OR NON-DRA

3. Documentation:-
Maintain accurate records of all conversations with customers.
Update the system with payment commitments, disputes, and feedback.

4. Handling Customer Queries & Disputes:-
Address customer concerns related to payments and account status.
clarifying loan or credit terms.

5. Compliance & Professionalism:-
Adhere to company policies and regulatory guidelines in debt collection.
Maintain a polite, professional, and ethical approach during calls.
Avoid aggressive tactics and ensure fair treatment of customers.

6. Achieving Collection Targets:-
Work towards meeting monthly or quarterly collection targets.
Stay motivated and proactive in recovering overdue amounts.