Application Support Analyst

Role & responsibilities : 3-5 years of support experience, with at least 2 years working on supporting cloud-based applications in a client-facing environment

• Self-motivated and action-driven with the ability to take initiative, execute and follow-through
• Experience in owning and taking responsibility for complex technical/functional escalations
• Good troubleshooting skills, with ability to solve challenging technical problems using various debugging tools (Firebug, HTTPFox, Fiddler, Chrome Dev Console, etc.)
• Excellent written and verbal communication skills
• Strong attention to detail, extremely well-organized and able to deliver against multiple simultaneous tasks with excellence
• Comfortable working in a fast-paced, start-up like environment.

Preferred candidate profile : Would be a plus to have experience managing SSO platforms (Okta, Google IDP, Facebook etc.)

• Experience with databases and using SQL to query data
• Some background/understanding of web analytics tool basics: tag, cookies, data attributes, data layer, variables.
• Hands-on experience with online advertising technology and systems (Google, Amazon, Facebook, et.)

Perks and benefits : Culture. We have an incredibly fun, collaborative and friendly environment, and often host social and learning activities such as game night, speaker series, and so much more! Halloween (or Hallow-ect as we know it) is a special day on our calendar since it is our Founding Day we go all out with decorations, costumes, and prizes!

• Generous vacation policy. Paid time off (PTO) includes vacation days, and personal days
• Extended time off around the holiday season. Our office is closed between Xmas and New Year to encourage our hardworking employees time to rest, recharge and celebrate the season with family and friends (US based only).
• As part of Omnicom, we have the backing and resources of a global billion-dollar company, but also have the flexibility and pace of a “startup” - we move fast, break things, and innovate.