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APAC Capacity Manager
Northern Trust Operating Services
posted 2hr ago
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Job Description
- Liaison between the Infrastructure and BU partners to gain first-hand insight into app changes that might increase trade or data volumes, needed capacity (disk space, RAM, etc.)
- Working with Mark Stevenson and team to ensure that quarterly management is completed within SLA w/o reminder.
- Working with towers to confirm strategic / meaningful capacity planning is performed and reported to Mark Stevenson quarterly.
- Templating, scripting, and eventually automation of capacity reporting across all towers to reduce risk - including swift roll back as needed.
- Downloading, testing, documenting of procedures, capacity tracking, reporting on Confluence sites is updated without delay.
- Trending and deep dive of capacity-related SINCs to prevent future recurrence via improved alerting and capacity management.
- Working with Enterprise Monitoring team to implement BMC TCO on all servers.
- Meeting with each tower quarterly to discuss trends, decide upon issue avoidance changes, coordinate, and track in central location for all towers.
- Mentor the Patch Manager and Change Management posts
- Capacity , Patching and Change Strategy and Policy:
- Develop and maintain a comprehensive Capacity, Patching and Change management strategy aligned with ITSM frameworks and financial industry best practices
- Participate in the c reat ion and update of Capacity, Patching and Change management policies and procedures for all platform teams
- Attend and represent all distributed Platform teams changes at the Major Events Advisory Board (MEAB)
- Oversee and perform complete management and review cycle of the role of several Change Managers in the US, APAC and / or EMEA regions
- Change Request Management
- Risk Assessment and Mitigation
- Ch ange Scheduling and Coordination
- Stakeholder Management and Communication
- Change Implementation Oversight
- Post-Implementation Review and Reporting
- Continuous Improvement
- Incident and Problem Management Interface
- Compliance and Audit Support
- Training and Knowledge Transfer
- Vendor and Third-Party Management
QUALIFICATIONS
As a partner at Northern Trust, you must actively manage and mitigate risk and act with integrity. In accordance with our core values of service, integrity, and expertise , you are expected to:
- Adhere to all applicable risk management programs, policies, and procedures.
- Complete all mandatory training by the deadline.
- Understand how your behavior could expose Northern Trust, its clients, and financial markets to different types of risk.
- Ensure that Northern Trust or its clients are not exposed to inappropriate or excessive risk.
- Escalate any risk concerns, including those resulting from mistakes / errors to a manager or business unit risk officer.
- Exercise diligence regarding cyber-security
- Cooperate with internal control functions (including first-line Control, Risk, Compliance, Audit, self-assigned, etc.) and applicable regulatory bodies.
- Avoid conflicts of interest or behaviors that might produce unfair outcomes for Northern Trust or its clients or damage the integrity of financial markets.
REQUIRED EXPERIENC E
- Bachelors degree in computer science , Information Technology, or related field
- 10 + years of experience in IT operations, with at least 5 years focusing on Capacity, Patching and Change management
- Strong understanding of infrastructure platform, network, middleware, monitoring, mainframe, and database environments
- In-depth knowledge of ITSM frameworks (e.g., ITIL)
- Experience with ITSM tools (e.g., ServiceNow, BMC Remedy)
- Excellent project management and organizational skills
- Strong analytical and problem-solving abilities
- Outstanding communication and interpersonal skills
KEY COMPETENCIES
- Strategic thinking and planning
- Risk assessment and management
- Stakeholder management
- Conflict resolution
- Decision-making under pressure
- Attention to detail
- Adaptability and flexibility
- Continuous improvement mindset
WORK SCHEDULE
- Full-time position, 3 days per week in the office
- May require occasional evening and weekend work for critical changes
- On-call rotation may be required for emergency changes
Employment Type: Full Time, Permanent
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