Senior Software Product Expert

Applied R&D Software Engineers research, architect, design, develop, and test software for our products, services, systems and tools. They define, create, integrate, verify and modify SW/system components and utilize innovative solutions to meet customer requirements and specifications. They apply principles and techniques of computer science, engineering, and mathematical analysis.

Individual Contributor:Performs and/or coordinates day-to-day activities to meet departmental/project objectives. Carries out root/cause analysis in more complex problems. Can develop and implement recommendations. Managerial/Supervisory:Direct supervisory responsibilities for people. Typically first level (and lowest level) of solid line management. Carries out variety of complex activities according to plan within broader area of responsibility, analyses problems. Decision-making typically according to established solutions.

Responsible for on-site or remote customer expert support for Nokia NAC, NOrC and UIV products

Responsible for NAC, NOrC & UIV L4 customer case handling activities and support for Care and Services units

Handle Crisis/ 24x7 Emergency support as needed

Contribute towards innovative initiatives to improve product troubleshooting and work towards needed tooling.

Responsible for NPI (New product introduction) deployments and troubleshooting

Supports system upgrades, migrations and customer projects for implementation activities on various platforms

Responsible for creating and delivering Certification trainings for Nokia internals

 Knowledge & Experience 

10+ years of experience in Engineering or Services in Assurance, Orchestrate and Fulfillment areas

Proven expertise with Nokia NAC, NOrC and UIV products

Excellent knowledge of GSM/UMTS/LTE/IMS/5G networks, protocols and call flows

Experience in VNF / CNF / Helm-based deployments over NCS, NCP, OCP, AWS and other CaaS platforms

Proficiency in scripting languages (Shell, PERL, Python, Ansible)

Unix & Linux Systems (installation, administration, use)

Solid understanding of computer networking:TCP/IP, DNS, TLS handshakes, certificates and authentication, higher level protocols like HTTP, WebSockets and gRPC, VPN, SOCKS and HTTP proxies

Highly organized with strong focus on driving results

Results oriented and team player

Excellent customer handling, communication and interpersonal skills

Analytical mindset with strong troubleshooting skills and always willing to learn and excel

Passionate and proactive in contributing to improve teams productivity, efficiency and customer-experience.

Lead & perform troubleshooting activities of high complexity features. Lead technically and support multiple challenges and features in the completion of a project/stream. Lead technical discussions with peers about enhancements/improvements in own area(s) of expertise. Create parts of architecture (small/basic) with focus on performance & scale. Drive support for non-functional requirements within team. Effectively handles complex customer issues. Improves the live troubleshooting based on the outcome measurable product behavior. Owns complex feature knowledge and ensure support delivery completion with quality.