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NielsenIQ

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3.8

based on 1k Reviews

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23 NielsenIQ Jobs

Client Support Lead Latam

NielsenIQ

 · 

3.8

 based on 1k Reviews

5-8 years

Chennai

1 vacancy

Client Support Lead Latam

NielsenIQ

posted 16d ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Networking Microsoft Power BI Genetics RFP Client Management Root Cause Analysis

+ 3 more

Job Description

The Client Support Lead Latam will manage all the above by creating strong bonds with some of the G14/IV25 client s regional headquarters, and support on issue management and governance for the region. All this is necessary to sustain stable regional relationships and ways of working as well as protecting the revenue of our core product, enabling future growth.
Responsibilities
  • Support and address global client regional escalations and concerns related with product quality, delivery and relevance .
  • Cross-country and cross-functions leadership on critical regional client issues or projects.
  • Support client socialization with product enhancements .
  • Analyze and action on risk of penalties or loss of contract to perform the root cause analysis .
  • Contribute with RfP/RfI negotiations in terms of product commitments (RMS KPIs, quality ways of working, penalties etc.)
  • Work with global Customer Care and regional leadership for client prioritization .


Qualifications
Requirements
  • Senior manager current position
  • Over 5-year experience in NielsenIQ in Core products: RMS and/or CPS (Mandatory)
  • Advanced English level (B2-C1)
  • Solid sales skills and personal interest in client management, relationship building.
  • Networking skills
  • Basic technical knowledge (Ops/DS).


Additional Information
Our Benefits
  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)

Employment Type: Full Time, Permanent

Read full job description

NielsenIQ Interview Questions & Tips

Prepare for NielsenIQ roles with real interview advice

Top NielsenIQ Client Support Lead Interview Questions

Q1. Can you explain how did you handle the latest customer disputes?
asked in Data Processing Analyst interview
View answer (1)
Q2. Have you used Power BI ? and various types of visualization in Power BI
asked in Senior Data Analyst interview
View answer (1)
Q3. Do you know about Scan Data ? What is it ?
asked in Senior Data Analyst interview
View answer (1)
View all 79 questions

What people at NielsenIQ are saying

What NielsenIQ employees are saying about work life

based on 1k employees
78%
91%
79%
88%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

NielsenIQ Benefits

Submitted by Company
Job Training
Health Insurance
Soft Skill Training
Cafeteria
Submitted by Employees
Work From Home
Health Insurance
Job Training
Soft Skill Training
Team Outings
Cafeteria +6 more
View more benefits

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