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NielsenIQ

Compare

3.8

based on 1k Reviews

23 NielsenIQ Jobs

Customer Success Executive

NielsenIQ

3.8

based on 1k Reviews

3-8 years

Chennai

1 vacancy

Customer Success Executive

NielsenIQ

posted 16d ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analysis Excel Retail Counselling Analytical Chemistry FMCG Sales

+ 4 more

Job Description

You will be responsible for servicing our top FMCG retail partners, building up the partnership and the co-dependency between companies.
The role involves a high level of data analysis, account planning and constant communication with the retailers.
You will assist our partners in understanding market trends, advise and consult in optimizing their strategies to help their business grow and develop.
You will offer support on NIQ methodology and platforms.
You will own the deliverables, business issue analysis, performance reviews and solution integration with our coop retailers to secure strong engagement.
This is a Senior role, responsible for the overall client satisfaction with NIQ services.
RESPONSIBILITIES
External

Ensures effective and efficient client servicing by acting as main day-to-day contact and strategic partner for key retailers

Use NIQ s analytical platforms to develop fact-based answers to complex key business questions

Educates customers about the most relevant features/functionalities for their specific business needs

Act as a Subject Matter Expert of NIQ universe and methodology

Deliver insightful FMCG Market trends presentations and actionable recommendations to our clients

Identify new business opportunities

Internal

Coordinate internal departments to meet deadline provided to partners

Support the Sales team by creating relevant leads

Act as a dependable partner for all parties involved in the end to end process of data collection to data delivery.

Get involved with the larger scope of NIQ s business, join our CSR and Impact&Inclusion efforts.

QUALIFICATIONS

University degree in a Technical or Business derived field, or equivalent experience

Minimum of 3 years of relevant work experience, preferably in Retail

Native Romanian + good client service skills and ability to communicate and write effectively in English

Very strong analytical mind and excellent numerical skills

Strong Organizational & interpersonal skills

Effective communication & visualization skills

Knowledge with Microsoft Excel, PowerPoint and data analysis while feeling comfortable working in a digital enabled environment

Experience handling presentations or willing to develop their presentation skills

Passioned about retail

Having worked with NIQ data in the past is considered a plus

Previous FMCG Retailer experience is considered a plus.

WE OFFER:

Work in an international, multicultural environment

Private medical coverage

Hybrid working module

Meal Tickets / monthly

Easter and Christmas vouchers/tickets

Mentoring - Mentee Program

Volunteer time off (global volonteer day)

Internal Recognition Program

Free LinkedIn Learning access that helps you discover and develop business, technology-related, and creative skills through over 20,000 courses available in 7 languages)

Free Employee Assistance Programs (EAP) - NIQ offers support to all associates and their families for their emotional well-being trough professional, timely and confidential counselling services on issues related to everyday concerns & problems, overcome emotional challenges, and maintain a healthy and balanced lifestyle.

Employment Type: Full Time, Permanent

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