Seller Support Associate

About Netscribes

Netscribes helps some of the worlds largest firms stay future-ready and accelerate business growth with strategic

data and insight solutions. Our expertise lies in transforming data into actionable insights through best-in-class

research, analytics, and content. Founded in 2000, today we are a 1000+ member team that serves many Fortune 500

companies, as well as high-growth start-ups in key sectors such as technology, media and information, eCommerce,

healthcare, financial services, market research, and consulting.

Our clients are spread across US, Europe, Asia Pacific and India and our delivery centers are in Mumbai, Kolkata and

Gurgaon. We have been funded by several global investors since inception such as Helix Investments, a US based private

equity fund. We are an independent company owned by the founder & CEO Mr. Sourav Mukherjee. To know more,

visit www.netscribes.com.

Netscribes offers a fun, dynamic, and safe workplace with tremendous opportunities for growth and learning. Our team

is the reason for our success, and we strive to empower them to do their best work. Here, you can meet some of the

best minds in the industry, learn to use some of the latest tools and technologies, get acquainted with the latest trends

globally, all while working with young, talented people.

LoB Overview (R&A Info Services)

The ‘Customer Acquisition’ LOB is responsible for delivering the following solutions to our clients:

R&A Info Services: Data collection, validation, and enrichment to support onboarding and engagement of

customers, suppliers, and other stakeholders. Online verifications/reviews and response/feedback. We

ensure compliance with applicable standards and regulations, and we enable a faster and better experience.

Profile Description

Role: Compliance Specialist

Designation: Associate

LOB: Operations (R&A Info Services)

Reporting to: Deepak Kumar Yadav

Location: Gurugram, Mumbai, Kolkata

We are hiring compliance specialists for Insurance team to verify, reverify and upload insurance

documents/certificates. A compliance specialist will also be asked to provide feedback (rejection

notes), report modifications (changes required), and re-verifications. Most of the processes to be

performed on the unified portal and there will be use of multiple communication channels.

Key

responsibilities

• Review and verify Insurance certificates/documents and make sure they meet the

requirements set by the specific client(s)

• Upload Insurance certificates and data entry on the dedicated tool provided by the

client

• Communicating with clients through emails and MS Teams
• Acknowledging and resolving suppliers'/clients’ emails
• Keeping records of suppliers’/clients’ feedback
• Communicating and coordinating with colleagues, as necessary
• 100% quality is a must
• Ensure customer satisfaction and provide extreme quality
• Complete the assigned work within 24 hours (internal SLA)
• It is a target-based job
• Email our clients daily dealing with verification queries

Key highlights

of this role

(Optional)

• Transparency – This is a very important role and the actions will be directly reflecting on the

vendors portal and business terms with associated clients. Compliance specialists need to

be very careful while reviewing the documents and should report immediately if they do or

did different from the asked process

• Pro-activeness – The job requires solid dedication and affirmed motivation to deliver at

times. In these situations, the compliance specialists need to be head strong and take pro-

active measures to deliver what is asked

• Ownership – Once the training phase is completed and the compliance specialists are asked

to work on the live environment, therefrom they will be solely responsible for the output of

the review process

Skillsets and

experience

• 1+ years of experience of working on any web-portal related to data uploading and

modifications

• MS Office (word and excel) exposure is a must

• Good command over written & spoken English

• Good knowledge of operating a computer and working on the online platforms & emails

• Good command over written and spoken English

• Ability to multi-task, prioritize, and manage time effectively

Education • Graduate or above

Essentials for

an

uninterrupted

delivery

• Must have a flexible and can-do attitude as sometimes we might have to do overtime and

work on weekends

• Overtime will be compensated

• Must have a broadband or other internet equipment’s with high internet speed

• Must have a power backup to run the work smoothly from home when needed