Senior Business Analyst - BSS

• Build expertise on Netcracker product suite, primarily Order Capture Application and expand to eCommece, ePOS, CRM, Catalog, CPQ and other BSS modules
• Represent BSS solution and functional capabilities in Client workshops
• Elicit, Clarify and Decompose Business requirements into Epics, User stories (including NFR);
• Refining the stories with Product Owners
• Conceptualize and define E2E solution for a given business, functional domain
• Identify cross-system requirement dependencies and mitigate potential design gaps;
• Produce High level/detailed designs including Data Model, API specifications, Wireframes etc.;
• UI/UX alignment with UI/UX team and NC UI/UX team
• Participate in cross-functional technical solution assessments and provide estimations;
• Create, manage and own high and low level solution design
• Design review with Dev and QA team
• Collaborate with backend/Dev teams for managing Product Demos
• Participate in change control process for any upcoming requirement and design changes;
• Troubleshoot production problems and provides design support, keep all parties informed;
• Continue to build expertise on latest technologies and trends in Telecom Industry

Required Domain Knowledge:
B2B / B2C L2O Journey, specifically Order Capture or ePOS or eCommerce
Experience in designing Order Capture capabilities as part of Customer Sales Journey
Knowledge of Eligibility Checks, Product Configuration, Pricing, Payments, Customer Agreements
Knowledge of Integration frameworks and APIs

Required Technical Knowledge:
Understands Product catalogue modelling, Order Entry, Customer Management, Billing Interface, Asset Management, contacts, role matrix
Understanding of Sales Order structure & operations
Understanding of product instance life cycle and operations
Promotion & discount configuration & management, contract
Understanding of Device Sale Models, Appointments, Instalment Plans
Having experience in analysing the internal & external integration points and design, IA analysis.
Experience in creation of System Processes using Visio or other UML Tools
Knowledge of PL/SQL , Java
Knowledge of Agile / Waterfall Methodologies

Good to have:
Basic Knowledge of web technologies
Design experience on eCommerce applications
Key features in Point of sale journey
Knowledge in Omni-channel, Multi-channel flow
Marketing Catalog integration
Understanding of RESTful web services, Single Page Application deployment, Micro services

Relevant Experience:
Min. Bachelors degree or equivalent combination of education and experience;
12-18 yrs. of IT experience with significant exposure to Telco Industry Practices, Products & Services;
Proven experience in a customer-focused techno-functional role, Requirements mgmt. and Solution Design;
Significant exposure in delivering multiple Telco Digital Transformations as a BA or SA;