Netcore Cloud - Head - Customer Success (15-20 yrs)

Customer Success Management - Head Business.

Customer Success Team | Full-time

- Can you think of a customer's success first and what he is or her business is measured on?

- Do you love to own customers' KPIs?

- Do you have the desire to explore multiple verticals and be able to relate to impact.?

- Are you passionate about investing in people & nurturing them?

- Have you built a team to scale?

Then this is the role for you!

The Impact you will create in the Job:

- The leader will own the full responsibility for organic growth and inorganic growth of strategic accounts, new accounts balancing well on the nature of time/effort/ results that is needed to ensure the success of the customer.

- The leader is expected to have a balanced approach toward all customer and ensure that each stakeholder managing the team are getting the right amount of care for success.

- The leader will be working across the organization to get his or her success- a matrix workload will involve working with engineering, support, sales, and other functions to get things done.

- CSAT and NPS are critical metrics and Churn is something Netcore prefers to be zero, hence the leader will have these as metric measurements on a monthly basis.

- You will drive client retention, customer satisfaction, upselling and cross-selling.

- Understand technical roadblocks and make recommendations on solution implementation and core integrations to clients using Netcore to overcome them

- You will be the voice of the customer when engaging with internal teams

Collaborate with a team of experienced professionals and driving them in the marketing automation space towards value-based selling with a customer-centric approach.

- Maintaining and expanding on excellent executive client relationships as well as building strong internal relationships across the departments to deliver superior performance.

- Investigate the core of the problem and suggest a long-term solution to it.

- Work on sales strategy in generating and developing business growth opportunities, creating new opportunities.

- Focus on Growth + Engagement + Integration.

- Work with internal account teams to identify and resolve renewal risk, identify expansion opportunities, build strategies to drive further customer adoption

- Monitoring and managing the accounts to ensure higher ROI for the clients and extending end-to-end support throughout the customer lifecycle.

What we look for?

- Transformational talent who shows leading attributes of Problem solving, Efficiency, Passion and Self direction.

- A true partner and a concierge for our clients who can go out of his/her way to meet their KPIs.

- Understanding of roles and responsibilities within organizations to understand who does what at a high level to involve the right people, at the right time

- Strong analytical skills, in-depth knowledge about the communication channels and the marketing automation space.

- Build and maintain relationships internally and externally with ease and manage expectations.

- 15- 20 years of experience in a client-facing/account management role.

- Business savvy approach with consultative, problem solving, and issue resolution skills and works calmly under pressure.

- Self-motivated, Self-starter and strategic mindset, quick learner.

Why Netcore?

Being first is in our nature. The first and leading AI/ML-powered marketing automation enabling better customer engagements for businesses of all sizes with cutting-edge technologies that include AI, automation, top-notch product experience, customer data platform, communication API and multi-channel client engagement options, - a comprehensive customer experience platform to enhance and exhilarate the client journey.

Netcore has a perfect combo of experience as well as agile mind. We are currently serving more than 70% of B2C Unicorns in India and 5000+ brands across 18 countries, making us among the top-rated marketing automation suite for enterprises.

Headquartered in Mumbai, we have our global footprints across 10 countries worldwide. Being certified as a Great Place to Work for three consecutive years only reinforces Netcore's principle of being a people-centric company - where you will not be just an employee but a family member of the organisation.

A career at Netcore is more than just a job - it's an opportunity to shape the future. For more information, please visit netcorecloud.com or follow us on LinkedIn.

What's in it for you?

- Immense growth, continuous learning and consult the top-notch brands.

- Work with some of the most innovative brains.

- Opportunity to explore your entrepreneurial mindset.

- Open culture where your creative bug gets activated.

If this sounds like a company you would like to be a part of, and a role you would thrive in, please don't hold back from applying! We need your unique perspective for our continued innovation and success!

So let's converse! Our inquisitive nature is all keen to know more about you