DC L3 Resident Engineer (RE)

Title L3 Resident Engineer (Operational Support)

Min Experience 10 Years with Min 7 years in Day 2 Ops managing DC Operations and leading team size of 5+ support engineers

Location Onsite

Education BE/B. Tech/MCA Network Certification like CCNA, CCNP, CWNA ACE L3 or above level certification would be an advantage

Key Skills Excellent written and verbal communication skills Good interpersonal skills, for effective communication with Customer leadership and Arista technical teams. At least 7 years of DC Ops/TAC experience for Large Enterprises (like BFSI, Service Provider, CSP, SI) in Core & Access Networking domain At least 5 years of hands-on experience & in-depth knowledge of Spine-leaf Architecture (L2LS/L3LS), MLAG, VXLAN, EVPN, BGP, OSPF and other Networking protocols and concepts. At least 5 years of hands-on experience in packet capture level troubleshooting and across multiple network elements like switches, routers, firewalls etc. Familiarity with the DC environment including micro-segmentation, typical traffic flows, management, control and data plane, server and VM deployments, AD/TACACS, NMS etc. Technical Support experience in networking NoC and familiarity with Day 2 Ops procedures Technical expertise to guide the L2 RE team for any planned upgrades, activities, routine expansion, RMA ,TAC responses and troubleshooting Experience on Arista Equipment and technologies would be an advantage

Profile & Tasks Provide Technical inputs, reports as well as actionable required from stakeholders during governance calls and QBR Interface with Arista PM, PSEs, SE on on-going or planned activities, new requirements or support required. Provide Technical Guidance to the L2 RE team to ensure smooth Day 2 Operations Support for advanced troubleshooting of all hardware /software related issues & coordination with Arista Technical Assistance Center Ensure quick resolution of all P1 cases, escalated or critical complaints by coordinating with required stakeholders Upgrade and Hardening of Arista Fabric, CVP/ CVaaS Documentation updates to RE SoP, As-Build Document, HLD & LLD Support integration/ automation solutions using existing APIs available in Arista platforms. Support any PoC plan in coordination with Arista SE to demonstrate new features or modules Ensure the Day 2 Ops SLAs and timelines for planned activities are executed as per Customer and Arista guidelines/SoPs Monitor RE log book and handover activities of the L2 RE team

Reporting : Responsible to ensure validation and adherence to agreed report generation and sharing - Daily/Weekly/Monthly MIS by L2 RE team Open to work as per Customer requirement agreed in SoW Network Audit: Configuration review and compliance, Configuration assistance and best practices, Design review assistance and best practices Network Operations: Technical troubleshooting support on Arista equipment; Customer escalation liaison with Arista TAC and other stakeholders; Help Desk support; Managing trouble tickets and gathering input for analysis; Generate monthly high-level reports on trouble Tickets; provide RCA and Resolution plan for incidents reported. Co-ordinating with the Arista team for Product Lifecycle management for installed products. Perform Routine Bug Scrub and create a plan of Action to install updates /patches and bug fixes as and when required Attend Tech sessions planned by the Arista PS team as well as TAC Mentor and conduct internal capability building, training sessions and one on one sessions with new hires to keep the Day2 Ops team up to date on the deployed network Fabric and latest features. Ensure the following Day 2 ops tasks: o CVP and Arista Fabric Daily Health Check o Plan for upgrades & change Management, take required approvals, MoP Validation, oversee the activity and conduct pre and post checks o Compliance and Audit observation closure o Bug scrub, config/MoP validation and new feature impact analysis with EoS upgrade plan o New feature configuration in network o Integrate new Arista switches into existing fabric o Update design for addition of new switches to existing fabric o Delta Design and migration plan creation for incremental change in already deployed Arista gear o Get client approvals on plan of action & change window for migration of Arista devices o Raise a TAC case and engage with TAC for issue resolution o Configuration of RMA hardware in production network o Design document updation as per latest deployed configuration o Reporting of activities as per agreed format and frequency