Vice President - Operations Head - F&B/FMCG/Retail/SCM/Logistics (10-20 yrs)

VP - Head of Operations

- The Job Role will be responsible to architect, build and manage the Supply Chain transformation in the Organization.

- The role shall be accountable managing relationships with all the Clients, Vendors and Service providers (3PL) and also be accountable for driving and ensuring the performance of the Operations, Procurement, Warehouse, and Logistics functions in the Organization and ensure seamless connected performance and P&L growth while nurturing a safe and healthy working environment.

- The role shall co-create an effective Service Delivery model and ensure customers experience solutions which are responsive, sustainable, delivered with high clock-speed and are cost effective.

An ideal candidate profile which can be a good fit for our growth plans would include:

- An Operations Leader with an experience of 10-20 years working with businesses in the F&B/FMCG/Retail/SCM/Logistics industries with end to end exposure and hands on experience in setting-up and operating the Client Management, Inventory Management.

- Planning & Procurement, Warehouse and Logistics functions and Distribution.

- The individual's most recent 5 years should be in a Leadership Role in Business Operations and Client Servicing for a high clock speed multi geography organization.

- Must be a Postgraduate in Operations and/or Supply Chain and if the incumbent is a qualified Quality and Reengineering professional (Six Sigma or Lean Six Sigma) it will be an added advantage.

- Has experience being a part of the Leadership team and has excellent analytical, communication and presentation skills to analyse and present current and projected state of the business (covering all moving parts) as part of the Leadership team.

Role Responsibility Areas:

Operational Efficiency & Supply Chain Management:

- Oversee daily operations, ensuring efficient and cost-efficient processes from procurement to delivery.

- Implement best practices and lean methodologies to enhance productivity and reduce waste.

- Manage the entire supply chain process both Order to Cash (O2C) and Procure to Pay (P2P), that would include procurement, inventory management and planning, logistics (primary to last mile), distribution, order management and delivery (LMD).

- Establish and maintain strong relationships with 3PL vendors and Product Suppliers to ensure quality and reliability.

- Ensure all legal compliances are adhered to in the value stream and partner with business enabling functions to ensure prudent financial, technological and manpower practices are followed by all supply chain teams

Quality Assurance and Compliance:

- Ensure compliance with all regulatory and industry standards related to food safety, quality, and hygiene.

- Develop and enforce quality control measures and standard operating procedures across the entire value chain.

Account Management:

- Develop and maintain strong relationships with all Clients.

- Manage a team of KAMs that serve the key clients, guide them in addressing the Client's requirements and concerns promptly.

- Conduct regular business reviews with clients to ensure the defined SLAs are being met and to identify new opportunities.

Sales Strategy and Execution:

- Develop and implement strategic sales plans to achieve sales targets and expand our customer base.

- Identify and pursue new business opportunities and also build pipeline with existing customers.

- Collaborate with the marketing team to create promotional materials and campaigns tailored to key accounts.

Material Management:

- Oversee the planning, procurement, and inventory control of all materials required for managing the operations and for delivering on the SLAs and KPIs agreed with the Clients.

- To ensure efficient inventory management practices in Distribution Operations such that the planning team deploys ~99%+ accurate procurement plans which ensure lean inventory days and realization of capital within short turnaround time.

- Ensure the availability of materials in the right quantities, at the right time, and at optimal costs.

- Develop and implement material management strategies to minimize waste and reduce costs.

3PL Management:

- Manage contracts with third-party logistics (3PL) providers to optimize logistics and distribution operations.

- Monitor 3PL performance to ensure service levels, costs, and meet company standards.

- Coordinate with 3PL providers to ensure seamless integration with internal operations and efficient handling of logistics activities.

Negotiation and Contract Management:

- Negotiate contracts, pricing, and terms with Clients and service providers (3PL) to ensure mutually beneficial agreements.

- Also, manage contract renewals and amendments in alignment with company policies and goals.

Financial Management:

- Develop and manage the operations and supply chain budget, tracking expenses and optimizing costs.

- Analyze financial performance and identify opportunities for cost savings and revenue growth.

Performance Monitoring and Reporting:

- Monitor performance metrics and KPIs and prepare reports on defined frequency for management team and Board.

- Analyze market trends and competitor activities to identify areas for improvement and growth.

Stakeholder Management:

- Positively develops relationships with internal and external stakeholders.

- Communicates and gains commitment from internal and external stakeholder.

- Uses emerging technologies to collaborate and communicate effectively with stakeholders.

- Applies professional and ethical judgement when engaging with stakeholders.

- Aligns organizational strategic objectives with stakeholder needs and manages expectations.

Strategic Planning and Leadership:

- Develop and implement strategic plans for operations and supply chain management to support company goals and objectives.

- Provide leadership and direction to the operations and supply chain teams, fostering a culture of excellence and continuous improvement.

Cross-Functional Collaboration:

- Work closely with finance and other support teams to ensure seamless service delivery to all the Clients.

Team Development:

- Recruit, train, and mentor staff, fostering a collaborative and high-performing team environment.

- Conduct performance evaluations and implement professional development plans.

Technology and Innovation:

- Leverage technology to streamline operations and improve supply chain visibility and efficiency.

- Stay abreast of industry trends and innovations, integrating new technologies and practices as appropriate.