Ability to monitor and analyze incident and crisis alerts from various sources, then to assess & act proactively.
Respond promptly to incidents and crises, ensuring timely resolution.
Handover proforma to be completed to ensure efficient and customer centric process.
1-2 years previous experience in a similar role or in a dynamic, high-stress environment is preferred, with corporate experience in a customer-focused environment.
Excellent communication skills, with the ability to interact, advise and support people at all levels.
Focused, accurate, consistent and concise approach with good problem management skills.
Ability to develop relationships with stakeholders, considering communication styles and cultural idiosyncrasies.
Strong team player who thrives on working on a variety of projects and tasks with other team members.
Strong interpersonal skills, with the ability to act with tact and diplomacy.
Additional Information:
This role requires a high level of vigilance and the ability to make quick decisions in time-pressuring situations.
High level of proficiency in Office 365 (Word, Excel, Outlook, PowerPoint). Ability to create reports in PowerBI desirable but training will be available. Knowledge of monitoring tools & Crisis Management software (currently using Fusion Risk Management) would be advantageous.
Exposure to the broader GBR and CRR department will offer insight into a range of risk topics.
Previous experience in Business Continuity / Operational Resilience would be advantageous or tenure working within Moody s Corporation.
Education
Bachelor s degree or equivalent
Certification in ITIL, ISO 22301, or similar frameworks not required but advantageous.