Customer Success Specialist (Client Account Manager)

About Us:

We are a Global Business Process Management Company providing End to End Back Office Operations, Technology Solutions and Revenue Enabling Services to our clients. We provide off-shored services in Finance and Accounting, HR, Payroll, IT, Marketing, Procurement and other shared services to our International clients

Position Overview:

We are looking talented Customer Success Specialists role act as the main point of contact between a company and its clients providing solutions, handling complaints, and ensuring the overall satisfaction of clients primarily based in UK.

Responsibilities:

• Understand the problem of customers and handle escalations.
• Provide customer support to clients through Voice and Non-voice
• Recording customer feedback and suggestions
• Accurate payment posting in the revenue cycle software provided by the client and generating the invoices
• Ensures that all the request, queries and complaint of customer are responded in a timely and professional manner
• Demonstrated ability to build strong relationships with customers
• Experience delivering client-focused solutions to client needs.
• Receive 40-60 inbound calls from current patients or prospective patients.
• Communicate effectively with clients and insurance companies to facilitate a seamless intake process.
• Handle inquiries and resolve issue with an emphasis on delivering excellent customer services.
• Assists in resolution of outstanding issues from earlier transactions.

Required skills & Competencies:

• Having experience with BPO, Banking or Credit card process will be preferred.
• Minimum 3+ years of experience as an Account Manager, customer service or a related field is preferable.
• Strong verbal and written communication skills
• Bachelor's degree or higher in a relevant field such as Marketing, Business Administration, or Communications.
• Must have experience in US or UK B2B or B2C calling. Preference will be given to the candidates having experience in healthcare, Patient calling, soft collections.
• A positive attitude, a customer-centric mindset, and problem-solving abilities

Benefits:

• Generous medical insurance cover for yourself and your family
• Accidental Insurance
• Located very close to metro
• Performance Incentive