Openings For Front Office Executive / Receptionist ( Female )

- Job Descriptions & Responsibilities:

1. To take complete charge of patients relations and complaints activity. Serves as liaison between the patients, their families and the organizations, administration and physicians for thorough and timely resolution of issues, concerns and complaints.
2. Provides patients and their families and other healthcare consumers assistance and support when raising issues and concerns. Coordinates complaint process according to current hospitals regulations and standards.
3. To maintain confidentiality, respect, and dignity for all patients and relatives.
4. Serves as a central resource for information concerning patients rights and responsibilities, advance directives, and ethical issues. Provides consultation on issues that impact patient rights, etc.
5. To oversee the front office counter in guiding and welcoming patients and greet them cheerfully, assisting according to their sickness complaints and guiding them to the appropriate doctors and location.
6. Ensure that all patients got registered according to the hospitals protocol and giving permanent MR No. (Medical Record Number)
7. Welcome the Patient/ Visitor with a warm smile, find the purpose, guide and provide relevant information to patients and their relatives/attendants as required
8. Assisting patients and their attenders in getting admission and giving appropriate guidelines and information according to the hospitals policies and protocol.

- Candidate should be willing to work in Rotational shifts.

-Degree is must