Salesforce Technical Manager

A Day in the Life

• Develop and implement the CRM technology strategy, ensuring alignment with business objectives and goals.
• Oversee the configuration, customization, and maintenance of Salesforce CRM to meet organizational needs.
• Manage Salesforce releases, updates, and enhancements, ensuring minimal disruption and optimal performance.
• Lead, mentor, and manage a team of Salesforce developers, administrators, and analysts, fostering a collaborative and high-performance environment.
• Provide guidance and support to team members, promoting professional development and career growth.
• Oversee recruitment, training, and performance management for the CRM team.
• Manage end-to-end Salesforce projects, including planning, design, development, testing, deployment, and support.
• Collaborate with business stakeholders to gather requirements, define project scope, and ensure successful project delivery.
• Implement and manage project management methodologies to ensure timely and successful project completion.
• Oversee the integration of Salesforce with other systems, including ERP, marketing automation, and third-party applications.
• Monitor and optimize system performance, identifying and addressing any issues or areas for improvement.
• Ensure data integrity and consistency across integrated systems.
• Provide advanced technical support for Salesforce-related issues, including troubleshooting and resolving complex problems.
• Manage and prioritize support requests, ensuring timely resolution and minimal impact on business operations.
• Coordinate with Salesforce support and other technical teams to address and resolve issues.
• Develop and manage Salesforce reports, dashboards, and analytics to provide insights and support data-driven decision-making.
• Ensure that reports and dashboards meet business needs and provide accurate and actionable information.
• Ensure that Salesforce configurations and customizations comply with organizational policies, industry regulations, and data protection laws.
• Establish and enforce best practices, coding standards, and governance policies for Salesforce development and administration.
• Stay current with Salesforce updates, new features, and industry trends to drive continuous improvement and innovation.
• Evaluate and recommend new technologies, tools, and methodologies to enhance CRM capabilities and support business goals.

Must-Have: Minimum Requirements

• Salesforce Certified Platform Developer I.
• Salesforce Administrator.
• Knowledge of other CRM platforms and integration tools.
• Familiarity with Agile development methodologies and project management practices.
• Experience with data analytics and business intelligence tools.