47 MasterCard Jobs

The candidate will join our Core Authentication Product Operations team driving product strategy, roadmap, and customer performance initiatives on the future of Mastercard s authentication network. The authentication network is a Mastercard core strategic asset, directly striving to achieve a safer payment ecosystem in the card not presence space.
We are a customer facing product team who focuses on Customer experience & performance, performance KPI monitoring, data quality, and governance across the product.

The role and responsibilities:

• This role focuses on (but is not limited to) support optimization and operational support for internal and external strategic partners.
• Ownership of Global Authentication team product support model with oversight of customer experience and related KPIs.
• Provide world class guidance on customer experience initiatives for support process and customer facing tools.
• Engage in all aspects of product lifecycle management including but not limited to product ideation, go to market, pricing, monitoring and optimization, and customer support.
• Partner with major stakeholders around the globe to align major/complex enhancements.
• Analyze and troubleshoot complex authentication processing scenarios and errors.
• Partner with supporting teams to ensure world class performance and customer experience for authentication products.
• Partner globally with Legal, Privacy, Franchise and Pricing teams to ensure products meet regulatory requirements.

Preferred Skillset:

• Strong preference is prior experience with payment and ID&V authentication technologies.
• Prior experience in business analytics, product management roles, sales, or customer support is preferred.
• Strong ability to turn data into insightful strategic insights.
• Strong Stakeholder Management Skills required
• Ability to thrive in fast-paced environments; flexibility to handle rapidly changing scenarios in a regulated environment.
• Ability to manage complex projects; successfully manage multiple responsibilities and tasks with minimal oversight.
• Willingness to dive deep and learn about our technology, system structure, and rules
• Strong analytical, data and problem-solving skills
• Superior communications, presentation and interpersonal skills
• Strong visual presentation skills, including data visualization and the ability to produce clear, compelling slides
• Strong project management skills - strong organization and task management is expected
• Strong collaborator, ability to work cross-functionally
• Ability to build and leverage relationships within and outside the organization to drive results
• Ability to interact with varying levels of leadership across the organization and with internal and external clients; ability to lead and influence at all levels