Head - After Sales - Customer Service (7-10 yrs)

- Customer Support & Service Management:Oversee the after-sales support team to ensure timely and effective resolution of customer inquiries, technical issues, and service requests.

- Warranty & Repair Operations:Develop and manage warranty policies, repair procedures, and maintenance programs to improve service efficiency and customer satisfaction.

- Team Leadership:Build, lead, and mentor a high-performing after-sales team, focusing on skill development and operational excellence.

- Service Network Expansion:Establish and manage a network of service centers and authorized repair partners to enhance service coverage and accessibility.

- Process Optimization:Implement best practices to reduce service turnaround time, improve customer experience, and lower operational costs.

- Customer Retention & Satisfaction:Develop and execute strategies to enhance customer loyalty and ensure a seamless post-purchase experience.

- Technical Documentation & Training:Maintain up-to-date service manuals, troubleshooting guides, and training materials for both internal teams and customers.

- Performance Metrics & Reporting:Monitor and analyze KPIs to evaluate service effectiveness and identify areas for improvement.

- Regulatory Compliance:Ensure all service operations comply with industry standards, safety regulations, and legal requirements.