Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

Marriott International

Compare

4.2

based on 1.3k Reviews

Video summary

619 Marriott International Jobs

Rooms Division Manager

Marriott

4.2

based on 1.3k Reviews

13-18 years

Panaji

1 vacancy

Rooms Division Manager

Marriott International

posted 7d ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Housekeeping Customer Service Hospitality Front Office Scheduling

+ 4 more

Job Description

Assists in managing the execution of all operations in the rooms area departments (eg, Front Office, Engineering/Maintenance, Housekeeping) and managing staff.

Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Monitors compliance with standards and procedures.

Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES

Leading Room Operations Team

Verifies that goals are being translated to the team as they relate to guest tracking and productivity.

Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.

Verifies that the team has the capabilities to meet expectations.

Leads by example demonstrating self-confidence, energy and enthusiasm.

Assists employees in understanding guests ever-changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Function(s)

Assists in managing the execution of all operations in the rooms area departments (eg, Front Office, Engineering/Maintenance, Housekeeping).

Follows property specific second effort and recovery plan.

Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

Takes proactive approaches when dealing with employee concerns.

Extends professionalism and courtesy to employees at all times.

Communicates/updates all goals and results with employees.

Meets semiannually with staff on a one-to-one basis.

Assists/teaches the team scheduling against guest and hours/occupied room goals.

Performs hourly job functions as needed.

Performs other duties, as assigned, to meet business needs.

Managing and Monitoring Activities that Affect the Guest Experience

Understands the brands service culture.

Provides excellent customer service by being readily available/approachable for all guests.

Strives to continually improve guest and employee satisfaction.

Takes proactive approaches when dealing with guest concerns.

Extends professionalism and courtesy to guests at all times.

Responds timely to customer service department request.

Verifies that all team members meet or exceed all hospitality requirements.

Managing Profitability

Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).

Verifies that a viable key control program is in place.

Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Strives to maximize the financial performance of the department.

Conducting Human Resources Activities

Interviews and assists in making hiring decisions.

Receives hiring recommendations from team supervisors.

Verifies that orientations for new team members are thorough and completed in a timely fashion.

Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.

Celebrates successes and publicly recognizes the contributions of team members.

Employment Type: Full Time, Permanent

Read full job description

Marriott International Interview Questions & Tips

Prepare for Marriott International Room Division Manager roles with real interview advice

What people at Marriott International are saying

5.0

Rating based on 1 Room Division Manager review

Anonymous · Food, Beverage & Hospitality in Chennai

Likes

Great... Enjoying work.. be positive so that everyone is with you.

Salary - Good

+6 more

Dislikes

Nothing.. your lucky for getting excellent leaders.

Read 1 Room Division Manager review

Room Division Manager salary at Marriott International

reported by 15 employees with 13-17 years exp.

₹8 L/yr - ₹24 L/yr

36% more than the average Room Division Manager Salary in India

View more details

What Marriott International employees are saying about work life

based on 1.3k employees

66%

54%

46%

88%

Flexible timing

Rotational Shift

No travel

Day Shift

View more insights

Compare Marriott International with

Ihg Group

3.9

Compare

Hyatt Regency

4.1

Compare

AccorHotels

4.4

Compare

Wyndham Hotel Group

4.1

Compare

Choice Hotels

4.5

Compare

Radisson Hotels

4.1

Compare

Taj Hotels Resorts and Palaces

4.2

Compare

Oberoi Group of Hotels

4.1

Compare

ITC Hotels

4.1

Compare

Jubilant Foods Works

3.7

Compare

Cafe Coffee Day

3.8

Compare

Burger King

3.8

Compare

Barbeque Nation

4.0

Compare

JW Marriott

4.2

Compare

Pizza Hut

3.9

Compare

Lemon Tree Hotels

4.2

Compare

Crowne Plaza

4.0

Compare

Holiday Inn

4.0

Compare

Hilton

4.3

Compare

Novotel Hotels

4.3

Compare

Similar Jobs for you

Room Division Manager at Dolphin Hotels Private Limited, Ramoji Film City

Hyderabad / Secunderabad

12-15 Yrs

₹ 14-20 LPA

Assistant Front Office Manager at Marriott

Pune

3-12 Yrs

₹ 5-14 LPA

Assistant Manager Housekeeping at Marriott

Kochi

4-11 Yrs

₹ 6-13 LPA

AM-Costing at LAKSHMI LIFE SCIENCES LTD

Coimbatore

10-15 Yrs

₹ 13-18 LPA

Deputy General Manager at CALDERYS INDIA REFRACTORIES LIMITED

Kolkata, Mumbai + 5

10-15 Yrs

₹ 20-27.5 LPA

Senior Manager at Cyient Limited

Hyderabad / Secunderabad

15-20 Yrs

₹ 13-18 LPA

Assistant Front Office Manager at HILTON

Jaipur

7-12 Yrs

₹ 9-14 LPA

Quality Assurance at PSS Global.net

Pune

15-20 Yrs

₹ 19-24 LPA

Manufacturing Program Manager at Praan

Mumbai

8-12 Yrs

₹ 10-14 LPA

Finance and Admin Manager at Arthan

New Delhi

5-13 Yrs

₹ 7-15 LPA