Executive/Senior Executive - Member Engagement Management

Job Responsibilities:

• Holiday Planning - Making a proactive call to members, enlightening them on their eligibility and making them use their holidays appropriately at the right time, thus maximizing unique member holidaying.
• Complaint Resolution- Attending to members complaints and discrepancies, resolving them and taking corrective action.
• Managing cancellations post-rescission and maximizing member retention.
• To ensure quality and adherence to process and timelines as specified for each activity.
• Generating revenues for the organization
• Suggesting and helping members for up gradation, revivals and reinstatement.
• Ensure proactive calling by Executives for the collection of annual subscription fees and return of cheques.
• Ensure Post holiday calls are made to obtain member feedback and generate referrals.
• To ensure that all the interactions assigned to Self are resolved within the specified time limit.

Required Skills: Good Performer, Multi-skilled, extrovert & good communicator

Qualifications & Experience:

• Good communication skill and experience of minimum 1 year experience in Field Sales/Cross selling.
• Must be ready for Travel assignments within Kerala & work on Sundays.