Regional Service Manager

• Collaborate with sales and other departments to ensure alignment with customer service goals.
• Lead, motivate, and manage a team of service technicians and support staff across the region.
• Provide coaching, training, and performance evaluations to ensure team effectiveness.
• Conduct regular meetings to ensure alignment with company goals and customer requirements.
• Develop and implement strategies to improve service delivery, reduce costs, and enhance customer satisfaction.
• Oversee and manage the day-to-day operations of the service teams within the region.
• Setting up and maintaining a service centre and evaluating its efficiency.
• Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
• Monitoring department issues and client complaints to create methods to lessen recurring issues.
• Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
• Maintaining strong relationships with internal customers, dealers, and sales representatives.
• Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.
• Manage budgets for service operations, ensuring cost control while maintaining service quality.
• Monitor key performance indicators (KPIs) and service level agreements (SLAs) to assess team and individual performance.
• Handle escalated customer complaints and resolve issues quickly and efficiently.

Skills:

• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Problem-solving and conflict resolution skills.
• Ability to manage multiple projects simultaneously.
• Strong organizational and time-management skills.
• Proficient in using service management software and CRM systems